الوصف الوظيفي
This position is responsible for the supervision, professional and efficient running of the Parts Counter.
Supervise and coordinate the activities of Countermen:
No counter complaints are received by the POM either for improper handling of the customer’s account before the incumbent has made every effort to correct the problem or for delays in order taking time at the counter or the phone.
Maintain accurate reference material:
Ensure Parts book inserts and NPR changes are made within two days of receipt.
Ensure Technical parts grams and sales material is read and discussed with each Countermen.
Maintain and update current Parts books for all allied equipment.
Locate all previous day’s Depot B/O’s declared urgent by customers before close of the second business day.
Maintain and update NPR within 7 days of receipt of supplements.
Maintain Parts catalogues and ensure all inserts in place within 7 days of receipt.
Report machine sales lead POM the same day.
Report competitive machine activity:
Report Lost Sales and competitive machine problems to POM the day these are received.
Report potential Service sales, major overhaul and potential sale of a Service jobs to POM the same day.
Responsible for incremental business:
Update the Countermen with the day to day Company policies regarding the incremental sales (i.e. Reman, Chloride Batteries etc.
Correctly assign priorities thereby utilizing staff to the optimum level.
Ensure his staff members are adequately trained and proficient in handling the diversified job functions associated with a small satellite outlet.
Report to POM the operational matters on a daily basis and report immediately any internal or customer related problems for prompt action to avert a crisis.
Maintain a record of number of customers complaints.
Maintain parts Allocation percentage records.
Negotiate and close Parts deals independently and without losing any sales, unless for carefully defined reasons and without prior consultation with POM.
Be willing and capable of passing on his skills to Trainees under his supervision, in line with his Department’s Traineeship programme, or be receptive of being trained in coaching and assessing in the workplace.
المهارات
For EXPAT: IQAMA TRANSFER required.
Bachelor’s Degree / Diploma holder.
At least 5 years with any CAT Dealer in the same position or having the same position from other Heavy Machinery/Equipment industry.
Good English and Arabic communication skills.
Ability to effectively communicate with customers.
Effective communication skills.
Excellent problem solving skills.
Supervision capability.
Possessing a sound knowledge of ZT’s Parts and Service capabilities
Working knowledge of other Company product lines and services
تفاصيل الوظيفة
منطقة الوظيفة جدة, المملكة العربية السعودية
قطاع الشركة وكلاء السيارات; صيانة السيارات وقطع الغيار وخدمات الدعم; الصناعات الثقيلة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي المبيعات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 5
منطقة الإقامة المملكة العربية السعودية
الشهادة دبلوم
العمر الحد الأدنى: 25
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