National Regional Warranty Manager | FAMCO | Al Futtaim Automotive | Jeddah, Saudi Arabia
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الوصف الوظيفي Job Duties/Responsibilities: 1. Ensure processing of complaints 2. Ensure processing of customer debits 3. Ensure reports and documentation are prepared 4. Ensure that customer warranty requirements are available and understood 5. Participate in customer and supplier meetings 6. Ensure series claims are handled 7. Ensure contract review and contract negotiations are completed 8. Ensure that Companies Management is aware of upcoming warranty claims 9. Organize area of responsibility 10. Guide employees Essential Functions: A. Oversee all tasks of the reclamation process for past and current complaints and warranty costs, and assure proper and timely execution. I.e. capture relevant complaint data, evaluate warranty data, create an action plan to eliminate the causes of failure in collaboration with the appropriate departments, implement corrective actions, verify effectiveness, write reports (interim and end report, statement, etc.) and distribute (intern / extern) Make data and information available to responsible internal areas such as PD, Quality Planning, etc. to prevent errors. Conduct stress tests per customer specifications in particular in warranty cases. Check relevant customer portals- provide corrections if necessary. B. Check and ensure that we have properly captured the customer warranty debit and that it is appropriate and in compliance with the applicable commercial terms. Assure that debits are processed in a timely manner, check for possibility to debit the cost to third party. Periodically inform manager of progress and cost responsible areas. Evaluation of the message in the portal with regard to expected risks and costs. Negotiate and set ratings with customers and suppliers. C. Development and design appropriate reporting system for the subject of ongoing reporting to supervisors and other participating internal / external areas with focus on: product, customer and supplier related quality status, main error focus via i.e. type, frequency, cause, responsible party, etc., Effectiveness of corrective actions in regards to quality and cost, Status of tasks, coordination with appropriate areas, development, implementation and maintenance of a suitable system to document appropriate activities as well as proper archiving. المهارات Bachelor’s degree in a technical field or 3 years related experience with an Associate’s Degrees Experience/Knowledge/Skills: • 5 to 10 years quality profession experience including automotive or similar industry exposure. • 4 years in a supervisory/management role • Practical applied experience and / or certifications in Quality Technology disciplines such as Six Sigma, Kaizen, SPC, Design of Experiments, Quality System Certifications of TS 16949 and Auditing. • Strong numerical analysis skills and training required. • Solid interpersonal verbal and written communication skills required تفاصيل الوظيفة https://www.bayt.com/ar/saudi-arabia/jobs/national-regional-warranty-manager-famco-al-futtaim-automotive-jeddah-saudi-arabia-4353985/ |
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