LDSC - Service Delivery Agent

الوصف الوظيفي

Responsibility:

1- Drive the overall customer experience

· Manage customer communication channels (phone, email, social media etc.) in a friendly yet professional manner.

· Ensure monthly work plans for the operations team is delivered

· Execute monthly quarterly and yearly reports that reflect operational activities in all aspects (fuel manpower equipment etc)

· Work to ensure all LDSC objectives and complaints are completed in a timely manner.

2- Assign and monitors daily dispatch of resources

· Coordinate with vehicle maintenance team on matters related to fleet maintenance & repairs referring to the vehicle control record filled out by the captains

· Reports major shortfalls or breach of regulations to ground operations lead and operations

· Coordinate with captains and crews

3- Develop route optimization plans for service delivery efficiency

· Monitor daily/weekly/periodic planning KPI’s through monitoring daily dialogues between operations, planning and frontline employees

4- Manage Access, Time & Attendance (ATA)

· Manage shift allocation

· Validate OT and missing data

5- Comply with Health, Safety and Environment policies

· Exercise due diligence towards health and safety of self and others in the organisation

· Comply with the applicable HSE procedures, instructions, requirements, standards received from regulatory and statutory bodies, Proactively report superior occurrences, events, violations and acts that may impact employee health, safety or environment

6- Risk management

· Analyses current risks and identify potential risks in the area of responsibility

· Report the risk tailored to the relevant audience

المهارات
Qualifications

· Minimum of a Diploma, preferably in Business Administration or Engineering

· Minimum of 3 years of work experience in related field

TECHNICAL COMPETENCIES

• MS Applications (Word, PowerPoint and Excel)

• Delivery Management System

• RAMCO

• SAP SuccessFactors

• CRM

Knowledge

The ability to be part of a high performing, coordinated, smooth running and overachieving operations support team
Excellent English speaking, reading and writing skills. Urdu/Arabic advantageous
Strong analytical skills
Knowledge of customer services principles and practices
Ability to analyze trends, consolidate root cause reports and advise on optimum solutions.
Ability to analyze information and provide value added statistics to the operations team

تفاصيل الوظيفة
منطقة الوظيفة جدة, المملكة العربية السعودية
قطاع الشركة التخلص من النفايات وإعادة تدويرها
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الخدمات المساندة
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3

https://www.bayt.com/ar/saudi-arabia/jobs/ldsc-service-delivery-agent-4308476/