Coordinator, Customer Contact

Function/Department : Asset Management
Position Title & Location : Coordinator, Customer Contact - Jeddah /KSA
Position Purpose :
To provide support to the internal clients (Commercial, Asset Field Team, Logistics, Finance) and external clients in order to ensure the integrity of the pooling control system moreover solve the clients queries and control system issues in measurable time, accuracy and effectively hence to reach the perception of value for money and customer care is entrenched in the minds of our clients.
Major/Key Accountabilities :
• Build and maintain relationships with clients
• Assist in the implementation of new business and /or product offers including create new accounts , load rates and DPL
• Assist in reviewing the SOP documents ensuring they are up to date and aligned with key stakeholders
• Provide client/staff training in equipment control procedures
• Solve clients/staff CHEP systems technical issues and queries
• Ensure activity requests are serviced as per SLA
• Assist with controlling and managing the cash sales customers and deposit management system
• Assist with Stock Counts in regards to LEC process
• Provide the required support to customers to transfer out pallets to the retailers and wholesalers
• Submit collection requests via Siebel to help logistics to plan the trucks and collect pallets on time which improve the FTR
• Issue invoices (and SOA) to customers as per agreed timeline
• Assist with the credit control function in collection payments by following up with clients
• Reconcile customer accounts on a regular basis
• Proactively analysing customer accounts and reconciliations to resolve any problems at the earliest
• Providing monthly reports to staff/clients with in-depth analysis
• Assist with ensuring the customer data is of quality on Chep systems
Scope :
To provide support service for clients/staff in the MENA region which currently includes UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan and Lebanon.
Qualifications :
Bachelor Degree
Experience :
Up to 3 years of experience (preferably in customer service roles)
Skills and Knowledge :
• Computer literate PC and mainframe based systems
• Advanced knowledge of MS Excel
• Time management
• Emotional intelligence
• Excellent communicator
• High proficiency for attention to detail
• Analytical
Preferred Education
Diploma
Preferred Level of Work Experience
3 - 5 years

https://www.naukrigulf.com/coordinator-customer-contact-jobs-in-jeddah-saudi-arabia-in-brambles-3-to-5-years-n-cd-10000911-jid-160221500385