Medical Customer Care

الوصف الوظيفي
Handling patients, referral sources, and administrative department inquires
Entering patient information into a customer information system
Respond to the customers’ complaints and inquiries via the live chat, social media, e-commerce e-mail…etc in a timely manner as per the set SLAs and SOPs and through the communication of the complaint or the inquiry to the concerned department in order to maintain customers’ satisfaction.
Ensuring customer satisfaction and assisting them with issues/concerns related to their health
Ensures every assisted client is retained via an exceptional customer experience (e.g. ask the client to check our website, check the product viability & location and/or provide alternatives, explain billing options, etc…) to increase the Conversion Rate.
Provide reports that include a summary of conversation into the system to be documented and accessible for the line manager at any point of time
المهارات
Should have a Bachelor’s degree or higher diploma in - Business Administration or Healthcare/ Pharma Customer Service.
Should have at least 2-3 years of experience.
Saudi
Arabic and English speaker
Presentable personality

تفاصيل الوظيفة
منطقة الوظيفة جدة, المملكة العربية السعودية
قطاع الشركة الصيدلة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الخدمات المساندة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 2 الحد الأقصى: 3
منطقة الإقامة المملكة العربية السعودية
الشهادة بكالوريوس/ دبلوم عالي
العمر الحد الأدنى: 22 الحد الأقصى: 40

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/saudi-arabia/jobs/medical-customer-care-4142767/