Service Engineer / Technical Support Engineer

الوصف الوظيفي
Key Responsibilities
Installing, Troubleshooting, diagnosis, repair, maintenance, resolution, and escalation, technical support pre/post. Determine the solution to the problem that the customer demands; works alongside with technical sales engineers; offers customer training for the product; repairs, tests and maintains equipment; monitors performance of the product; maintains product manuals; provides customers with regular reports and feedback on their service requests; develops and maintains relations with customers; reports common complaints of customers to top management
Interacting with customers:
Strong communication etiquette skills ensure constructive, professional relationships with colleagues and customers. Active listening and written communication follow-up are just as necessary to knowing how to tactfully communicate directions. A “customer first” attitude is inherent in every step
المهارات
Qualification
BS Computer Engineering or BS Electronics
Experience
Fresh or 2-3 years Relevant field experience Technical Skill Set
In depth knowledge of electronics and computer hardware, software, applications and programming. · Broad knowledge of virtual environments, Multi OS · Experience with specific enterprise software · VPN technology, SQL, CRMs · Understanding source code · Writing commands and workflow processes · Using monitoring software · Comfortable with different types of software applications · Experience with troubleshooting and diagnosing problems · Enterprise hardware expertise
Additional Skills
· Technical report writing, Very Good in English and email communication · Determine which tools are the best and most appropriate to use. · Train all necessary parties on how to use equipment & software. · Documentation and resolve any issues · Technical work flow & Presentation. · discuss proposals with clients · work with colleagues on new systems, circuits and devices or develop existing technology · test theoretical design · write specifications and technical reports · follow defined development processes · systematically improve the detailed design of a piece of electronic equipment · ensure that a product will work with devices developed by others, can be made again reliably, and will perform consistently in specified operating environments · create user-friendly interfaces
تفاصيل الوظيفة
منطقة الوظيفة جدة, المملكة العربية السعودية
قطاع الشركة الأتمتة والهندسة الصناعية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الهندسة
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 3
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 2
الشهادة بكالوريوس/ دبلوم عالي

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/saudi-arabia/jobs/service-engineer-technical-support-engineer-4135516/