Customer Service Executive

الوصف الوظيفي
• Provides customer focused service to assigned accounts.
• Responds to and manage customer orders from order entry to delivery and invoicing.
• Understands and communicate the value of our products and services. Understands customers’ products, services, business operations and needs.
• Communicates effectively over the phone and electronically.
• Uses a variety of systems to enter and complete transactions.
• Accomplishes work within set timeframes.
• Key inside contact for specific customer/seller base.
• Process incoming orders; confirm pricing and availability of product.
• Advise customers of order status.
• Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules, etc.
• Timely and accurate administration of sales orders, customer complaints, material returns and credits.
• Answer price and availability questions.
• Respond to customer literature requests for MSDS, Certifications, etc.
• Follows all applicable ISO procedures.
• Uses system reports and inquiries to drive activities that ensure superior customer service.
• Maintains customer service related information for customer accounts; customer notes, e-mail, phone, special instructions, etc.
• Processes new customer/update requests.
• Provide market or account intelligence gained through customer contact.
• Participates in customer calls.
• Proactive communication with product supply reps and shipping department of any order changes customer initiates.
• Works with seller and PSRs to reduce aged inventory.

المهارات
• 2 years proven customer support experience.
• Strong phone contact handling skills and active listening
• Familiar with ERP systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• University degree preferred

تفاصيل الوظيفة
منطقة الوظيفة جدة, المملكة العربية السعودية
قطاع الشركة التصنيع والإنتاج
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 2
منطقة الإقامة المملكة العربية السعودية
الشهادة دبلوم
العمر الحد الأدنى: 20 الحد الأقصى: 30

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/saudi-arabia/jobs/customer-service-executive-3908828/