Customer Contact Manager

الوصف الوظيفي
This position will be responsible for managing the Jeddah office team from a people and facilities management role and being the liaison with the MELT in Middle East HO on any requirements for the Jeddah office.

It will also manage the implementation of new business and /or product offers including create new accounts , load rates and DPL

Key accountabilities are as follows:

Assist in client/staff training in equipment control procedures

Solve clients/staff CHEP systems technical issues

Ensure optimum levels of CCT and service are being maintained

Assist with the credit control function in collection payments

Control and manage the cash sales customers and deposit management system

Assist with query / problem resolution Clients/Staff

Stock Counts and manage recoveries as per LEC process

Help customers to transfer Out pallets to the retailers and wholesalers

Call D customers and submit collection request via Siebel to help logistics to plan the trucks and collect pallets on time which improve the FTR

Invoice and account reconciliations

Proactively analysing customer accounts and reconciliations to resolve any problems at the earliest

In-depth analysing of monthly reports

Increase E business proficiency

Finding and hiring new talent, especially with the aim to increase Saudization

Manage Deposit Management system with daily, weekly and monthly reporting

To organise and manage the Customer Contact Team and TEMS in MENA in order to ensure that support activities are adhered to within the prescribed procedures and standards.

To provide support to the internal clients (Sales, Support, Logistics, Finance) and external clients in order to ensure the integrity of the pooling control system moreover solve the clients queries and control system issues in measurable time, accuracy and effectively hence to reach the perception of value for money and customer care is entrenched in the minds of our clients.

المهارات
Computer literate PC and mainframe based systems

Advanced knowledge of MS Excel

Delegation of tasks

Time management

People management skills

High level of emotional intelligence

Assertive and excellent communicator

High proficiency for attention to detail

الخلفية التعليمية
Commerce

تفاصيل الوظيفة
منطقة الوظيفة: جدة, المملكة العربية السعودية قطاع الشركة: التصنيع والإنتاج طبيعة عمل الشركة: صاحب عمل (القطاع الخاص) الدور الوظيفي: الإدارة نوع التوظيف: دوام كامل الراتب الشهري: غير محدد عدد الوظائف الشاغرة: 1 الرقم المرجعي للوظيفة: JB3752821
المرشح المفضل
المستوى المهني: إدارة عدد سنوات الخبرة: الحد الأدنى: 3 الحد الأقصى: 5 منطقة الإقامة: جامايكا الشهادة: بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/saudi-arabia/jobs/customer-contact-manager-3752821/