Deputy General Manager

الوصف الوظيفي
Acting Two Roles at the same time,

To be a the direct person in covering the General Manager’s Responsibilities in his Absenteeism, and To be a full-time Customer Service Manager Responsible for ensuring customer satisfaction by providing problem-solving resources, managing staff and mobilizing resources.

Main Responsibilities:

Ensure that customers are served efficiently and timely to maximize customer satisfaction and meet customer expectations
Ensure that all failed service tickets are being solved and registered through the right channels.
Manage the Customer Service and Customer return team, and Cashiers team
Meeting Customers on the floor in case of complaints or requirements.
Monitor Customer Service and Hospitality teams on the store floor
Ensure standards for quality, health, and safety are met, and the showroom environment is clean.
Tour the sales floor regularly, identify the needs and resolve urgent issues.
Review and monitor the daily rosters of the showroom staff
Conduct the required training sessions when needed.
Deal with staffing issues such as interviewing potential qualified staff.

المهارات
5 - 8 years of experience in Customer Service and showroom managements

Diploma or Bachelor’s degree

Leading and Deciding: Takes control and exercises leadership. Initiates action, gives direction.
Supporting and Co-operating: Supports others and shows respect and positive regard for them in social situations. Puts people first, working effectively with individuals and teams, clients and staff.
Behaves consistently with clear personal values that complement those of the organization.
Interacting and Presenting: Communicates and networks effectively. Successfully persuades and influences others. Relates to others in a confident and relaxed manner.

تفاصيل الوظيفة
منطقة الوظيفة المملكة العربية السعودية
قطاع الشركة أثاث المنزل والمكتب
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 5 الحد الأقصى: 8
منطقة الإقامة الكويت; المملكة العربية السعودية

https://www.bayt.com/ar/saudi-arabia/jobs/deputy-general-manager-4617301/