Develop and lead the entire operations function as a core member of the management team
Design the operations strategy and implementation, based on overall company vision and in full alignment with commercial, product and engineering leadership
Ensure to build up a strong operations leadership team capable to develop best in class operations functions and scale effectively
Design and implement the best in class, tech enabled e-com operations as a service (e.g. B2B solution) for retailers at scale with a clear service provider mentality and extremely high customer centricity across all core operations
Build up best in class, scalable and customer centric in-house delivery
Build up best in class, scalable and customer centric in-house semi-automated warehousing and store fulfillment
Build up best in class, scalable and customer centric in-house customer care
Develop and foster a tech enabled operations machine, with strong product design thinking at core (have own product owner operations)
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