الوصف الوظيفي
Operate as the lead point of contact for all matters specific to LHL local / inetrnational customers.
Build and maintain strong, long-lasting customer relationships
Develop a trusted advisor relationship with key accounts, customer stakeholders.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Assist with high severity requests or issue appreciations as needed.
Conduct Service review meetings with key customers
Communicated with Sales Manager to develop a quarterly rolling revenue and monitor actual progress
Monitor & Report variances against forecast and budget on a monthly basis to the Designated Authority.
Identify innovative, analytical ways and tools for the customer satisfaction and service loyalty.
Develop new customers and Provide after sales service in line with company vision, mission and values.
Lead sales development process including bidding, contract negotiation, contract approval and closure for appointed accounts.
Identify and grow opportunities within territory and collaborate with teams to ensure growth attainment.
Identify and actively hunt for new projects opportunities and develop sales to expend our services in the regions.
Maintain existing accounts and develop long term / Short term win-win strategic relationship through sales visits
Enhance internal and external customers’ experience through excellent CRM – The Quality and Timely Delivery of contracted Services.
Analyze reports to identify and determine causes of problems develop & implement solutions for improvement.
Provide effective Grievance Management for Customer delight. Develop and maintain effective strategic relationships and communication channels with other key stakeholders including the Business leadership and
Management, Employees, Staff leadership, other Department Heads, Contractors, and Vendors.
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Contributes information to sales strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions.
Manage and solve conflicts with clients
To use alternative dispute resolution methods which includes mediation and arbitration to resolve conflicts with Clients to ensure effective business relations.
Prepare reports on account status
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
Define goals and key performance indicators for each member of the team and ensure effective application of the group’s performance and development review process
Ensure proper handover / kick off meeting with the operation / project management team for awarded jobs.
Support operation / prject management team
Initiate in coordinate with operation / project management for lesson learned evaluation meetings as per project requirement.
المهارات
Solid experience with CRM software and MS Office (particularly MS Excel)
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to detail.
تفاصيل الوظيفة
منطقة الوظيفة الشرقية, المملكة العربية السعودية
قطاع الشركة التوزيع والخدمات اللوجستية وسلسلة التوريد
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي النقل والخدمات اللوجستية
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 6
منطقة الإقامة الإمارات العربية المتحدة; البحرين; المملكة العربية السعودية; دول مجلس التعاون الخليجي; عمان
الجنس ذكر
الشهادة بكالوريوس/ دبلوم عالي
العمر الحد الأدنى: 30 الحد الأقصى: 45
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