Key Account Executive
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الوصف الوظيفي Would you like to become part of the world’s most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Do you want to make a difference? Then come to our “Insanely Customer Centric” Team and become a Certified International Specialist! Supervise the Key Accounts Department resources to ensure the highest levels of customer satisfaction by maintaining and expand the company’s capabilities relating to pre and after sales service. Directly responsible for managing a multi-cultural team (10–15 staff) and to provide all back-line functions relevant to the Province’s needs. Achieve Key Performance Indicators as set out by the Service Desk Manager in line with International Standards of DHL Worldwide Express. YOUR TASKS: CONTACT FREQUENCY REASON a. Internal Key Account Manager. Daily Work with Key Account manager to communicate and implement the approved procedures for handling and resolving traces in accordance with DHL policies and country specific requirements and thereafter ensure compliance by trace staff via quality audit. Assist Key Account manager to continuously review roster of KAD team to ensure optimal resource utilization, enhanced productivity and the most cost effective and efficient service levels for current and future customer needs. Daily, Weekly & Monthly Report / KPI Local Affairs Ad hoc Local Documentation Human Resources Ad hoc Staff issues Training Monthly Training courses Information Technology Daily System Failure Coaching Daily 50% Finance Supervisor Monthly Incentives for staff; Salary issue of staff Operations Supervisor Daily Special delivery and pick-up requests Duty Processor Daily Custom Duty error Shipment Control Officer Ad hoc Damaged shipments; Pre Alerts DHL Station/Hubs Daily Trace queries; Queries of shipments Briefing & Debriefing Daily Daily, Weekly & Monthly briefing & debriefing b. External تفاصيل الوظيفة https://www.bayt.com/ar/saudi-arabia/jobs/key-account-executive-64473178/ |
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