The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The Role The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
We are seeking a Associate Technical Consultant to join our Advanced Process Control (APC) Technical Support team. The ideal candidate should be able to learn new concepts quickly, be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards
Your Impact
• Assignments will be varied. Your time will be divided between solving customer problems with our APC software via telephone/web, deploying APC software, delivering high quality training on our APC product line and other department projects as needed.
• Provide customer specific reviews, health checks and guidance to holistically solve customers business problems. Provide specific recommendations for customers to achieve more business value from our products.
• Drive improvement in our APC software. Provide your own ideas and bring customer feedback to the R&D;team to make our products better.
• Serve as a key focal point for problem escalation and resolution.
• Develop and maintain APC training course materials and curriculum to include newly released functionality and the latest trends in APC methodology.
• Author white paper solution articles for publication to the user community through our support web knowledge base.
• Test pre-released versions of AspenTech software.
• Travel to customer sites if required. Travel is usually less than 30% and may occasionally be international.
• Deliver the product trainings at the office and customer site in Worldwide to meet the demand from customer.
• Knowledge transfer sessions for internal staff on technical issues.
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