ممثل المبيعات
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الوصف الوظيفي Under the guidance and supervision of the Director of Sales, and within the limits of the operational standards, a Sales Executive is responsible for maximizing hotel revenue while delivering excellence at every opportunity. The role involves being proactively going on sales calls, promoting the hotel, handling information requests, companies and groups inquiries, handling complaints and includes assisting in setting department targets and objectives as well. Main Duties: § Internal: Works in harmony with all hotel employees, maintains excellent relationships and professionalism among colleagues. Reports to and keeps the DOS informed on all major operational matters § External: Treats all related departments as his internal customer & maintains good relationship with them § Materials: All Sales and Marketing materials Responsibilities: § Drive, manage and maintain robust positive relations with all key accounts and business partners of the Hotel. § Meet and exceed sales targets set in the monthly and yearly forecasts and to direct all efforts to maximizing the hotel’s revenues and profits in across all revenue streams specifically rooms, small meeting conference and food & beverage departments. § Develop network of contacts to encourage and secure hotel trial of key decision makers. § Generate and maintain customers of corporate segment through various sales activities (face to face sales calls, telephone calls, entertainment) § Maintain a high level of exposure for the hotel through direct sales, telephone, fax, and written communications. § Ensure comprehensive and complete coverage of own portfolio covering all departments and accounts’ management for a comprehensive client servicing, achieving targets and maximum productivity § Provide service that is sincere, warm and enthusiastic, ensuring guests’/residents’ & colleague’s satisfaction at all times. § Take time to familiarize self with all guests, residents and colleague’s, and be committed to service excellence. § Promote efficiency, confidence, courtesy and an extremely high standard of social skills. § Demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment § Maintain professional business confidentiality. § Develop in conjunction with the Director of Sales structures, timely, achievable personal business plan. § Support staff needs in other Divisions based on the hotel priorities and anticipated business levels. § To maintain complete and supported records of all sales agreements, contract and quotes for the hotel Policies and Procedures. § To have a good understanding of contribution margins for each product results and work with respective heads of departments to maximize Operating results. § To achieve targets in terms of number of new active Accounts, Room Nights, Banquet Covers and Revenue as set by the Director of Sales. § To submit weekly entertainment schedule to the Director of Sales for approval. § As directed, plans sales trips or attends trade shows and exhibitions under the direct approval and guidance of the DOS and where applicable in coordination with International Sales Offices. § Arrange site inspections of hotel and lunches and dinners. § Attend major corporate functions and promotional events (i.e. exhibitions) and promote sales (rooms, catering and other facilities and services) for the hotel. § Ensure that selling strategies are adhered to during negotiations and up selling opportunities whenever possible. § Maintain a weekly sales call pattern averaging 25 calls and two accounts entertainment § Establish and maintain histories on every account with his/her market segments. § Attend the daily Departmental Sales briefing and debriefing. § Attend weekly review, with all feedback and planned calls and entertainment of the following week. § Submit weekly sales activity report to the Director of Sales, on related segments. § Develop Prospects Accounts and implement a Sales Action Plan for each account. § Attend at the start of functions related to accounts handled. § Seek intelligence information from accounts and competition. § Interact and liaise closely with Front Office, Reservations, Food & Beverage, and Banquet & Conference Departments. § Assist with Sales Blitz, coordinated by the Director of Sales. § Within established parameters, quote and negotiate corporate contracts and groups business and where need be involved Director of Sales to close contract. § Ensure that the response to any business request is actioned within 24 hours maximum. § Provide feedback to the Director of Sales on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail, in his / her market areas. § Solicit and serve transient and group business and meetings § Formulate corporate offer letters and yearly contracts and any other required business correspondence § Arrange site inspections of hotel, handle incoming calls and ensures messages are taken and details are forwarded to the person concerned § Maximize up-selling opportunities whenever possible. § Disseminate sales related information to other departments as appropriate. § Follow up with the Events Management Team after the post – event meeting with Thank You calls and send Thank You Letter § Perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position. § Maintain an up to date account and contact database and details in property management system. § Act in accordance with policies and procedures when working with front of house equipment and property management systems General · To report for duty punctually and well groomed. · To provide a courteous and professional service at all times. · To maintain good working relationships with own colleagues, and all other departments. · To have a complete understanding of and adhere to the Hotel’s policy relating to Fire, Hygiene, Health and Safety. · To maintain a high standard of personal appearance and hygiene at all times. · To have a complete understanding of the Hotel’s rules and regulations and adhere to them. المهارات · Arabic is an added plus / fluent English language written and spoken · Knowledge of Opera (PMS), S&C;, office software. Uses technology available for reports, communication and client correspondences. · Ability to come up with unusual or innovative ideas in order to increase Revenue · Excellent communication, people skills and training skills · Flexible to adapt to sudden increase in working hours as per business needs · Detail oriented with a passion to provide guests with an exceptional experience · Able to facilitate increased levels of communication with other departments to maximize guest satisfaction · Positive and proactive in resolving problems, reasoning and analytical abilities · Takes initiative and works through obstacles, taking personal responsibility for results تفاصيل الوظيفة https://www.bayt.com/ar/saudi-arabia/jobs/ممثل-المبيعات-4439559/ |
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