supervisor Laudnadry
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الوصف الوظيفي Under the guidance and supervision of the Executive Housekeeper, and within the limits of the operational standards, a Laundry Supervisor assists in ensuring the smooth operation of the laundry. The Supervisor needs to assign the team’s daily duties and inspect work for adherence to prescribed standards of cleanliness; as well as overseeing the development of the team to ensure delivery of exceptional customer experiences. Main Duties: § Internal: Works in harmony with all hotel employees, maintains excellent relationships and professionalism among colleagues. Reports to and keeps the EH informed on all major operational matters § External: Treats all related departments as his internal customer & maintains good relationship with them § Materials: All Laundry materials Responsibilities: § Ensure Housekeeping trolley is stocked daily in a neat and organized manner. § Maintain strong knowledge of the local area to ensure you are equipped to answer guest enquiries and provide accurate directions § Manage overall daily operations of the Linen Room. § Ensure quality controls are in place for all linen processes, rejecting any exceptions. § Responsible for maintaining cleanliness of the linen area. § Assist the Executive Housekeeper on his day today duties. § Oversee the loading of carts and place accurately as requested. § Oversee in getting filled linen carts to designated areas. § Ensure linen and laundry supplies are ordered and controlled in line with Business and Events. § Ensure a clean and tidy linen room at all times and report to the management if any items have been damaged (linen as well as uniforms). § Report to Executive Housekeeper in case any uniforms need to be discarded or replenished. § Ensure that linen and uniforms are properly stored and recorded. § Ensure that the proper procedure is followed when linen or uniform needs to be discarded. § Ensure that all uniforms are ready for special events as well as for any seasonal events. § Ensure proper loading and unloading of dryers, and also setting proper temperature for different items that require drying. § Receive records and oversee sorting of clean uniform from laundry and arrange them properly on the shelves and racks. § Ensure team members adhere to all Health and Safety Regulations. § Keep and update the Laundry / linen productivity report on a daily basis. § Take linen which is spotted out and place separate for re-washing or special treatments. § Any linen which is torn is placed separately and returned to the Linen room for repair. § Keep linen for all different departments separate. § Issue linen to Food & Beverage outlets as per requisitions. § Issue uniform to all employees and maintain uniform records. § Oversee the issuing of linen via hotels requisition system. § Check all uniform for any loose buttons and hems and give to the tailor for mending. § Attend and participate in in-service education classes, on-the-job training programs, etc. § Schedule preventative maintenance of laundry equipment and co-ordinate with the engineering department for any maintenance issues. § Recommend equipment, linen and chemical purchasing needs to Department Head in budget preparation. § Assist in standardizing the method in which laundry tasks will be performed. § Manage customer service issues quickly and effectively. § Responsible for proper running of equipment and proper amounts of chemicals. § Train, develop, and appraise the laundry team and Carry out stock takes as per management policy. § Assist in the recruitment and selection of laundry personnel. § Assign schedules and duties to laundry staff as per business needs. § Assist in determining staffing requirements necessary to meet the Laundry Department’s needs. § Carry out Hotel related duty that might be requested from EH § Use the duty shift checklists to ensure tasks are completed المهارات · Adaptability · Communication · Customer Focus / Quality · Integrity · Interpersonal Skills and Teamwork - Time and Task Management · High School diploma desirable · Studies in Hotel management desirable - Fluent English language written and spoken– Good knowledge of Arabic is a plus • Minimum 3 years of experience preferably in Hotel Laundry Department • Preferable knowledge of Travel/Hotel Industry · To report for duty punctually and well groomed. · To provide a courteous and professional service at all times. · To maintain good working relationships with own colleagues, and all other departments. · To have a complete understanding of and adhere to the Hotel’s policy relating to Fire, Hygiene, Health and Safety. · To maintain a high standard of personal appearance and hygiene at all times. · To have a complete understanding of the Hotel’s rules and regulations and adhere to them. تفاصيل الوظيفة https://www.bayt.com/ar/saudi-arabia/jobs/supervisor-laudnadry-4438279/ |
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