ROLE OVERVIEW:
Primarily responsible for installing, maintaining, and troubleshooting of ADD Hematology instruments as well as customer happiness within a given area. Is anxious to find solutions to minor reagent problems and perform in a defined territory
WHAT YOU’LL DO:
• Represent Abbott in a professional manner at all time to develop and preserve a favorable customer relationship and achieve customer happiness
• Perform emergency repair and preventative maintenance at site.
• Perform modification and engineering updates at customer site.
• Give customers instructions on how to change instrument parts, and how to apply the instrument related software.
• Handle service calls within assigned area.
• Prepare detailed documentation of each service call.
• Sell service agreement renewals
• Tackle problems associated with the instrument, operator and any application.
• Identify situations building customer dissatisfaction and implements corrective action to resolve.
• Implement major product upgrades relative to their assigned product group.
What is the scope of work?
You will impact customer satisfaction with Abbott products. This position requires efficient and effective communication with Abbott users including operators of the equipment. Failure to perform may have a negative impact on market share and product sales.
EXPERIENCE AND EDUCATION, YOU’LL BRING:
• Bachelors of Bio-medical engineering.
• Saudi National Male and Female.
• 0-3 years of experience in related field
• work successfully under stress both independently and within a team
• Communication skill
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