الوصف الوظيفي
Lead a team of technical support specialists. provide support, supervise staff, and provide direction and mentorship in tech support and service delivery.
Research and implement best practices in help desk and IT support and ensure policies and procedures are followed.
Ensure that teams are improving performance, service, and product quality, use information gathered at these meetings to target areas that need improvement.
Review IT service catalogs to add missing services or make recommendations for services that are not offered.
Ensure that team members are familiar with IT service delivery processes and best practices
المهارات
Software knowledge – IT service delivery managers are familiar with technology and computer software, and they’re extremely knowledgeable about the specific software that their company deals with
Technical experience – IT service delivery managers typically have previous technical experience as well as prior experience managing technical teams
Infrastructure development – IT service delivery managers have strong knowledge of the principles and processes of infrastructure development
Familiarity with the Information Technology Infrastructure Library – IT service delivery managers are familiar with the processes and tasks described in the ITIL, which is a manual for IT service management
Leadership – IT service delivery managers have the essential leadership skills to encourage teamwork and motivate employees
Problem-solving skills – since they often face problems in their work, IT service delivery managers need strong problem-solving skills to troubleshoot effectively
تفاصيل الوظيفة
منطقة الوظيفة المملكة العربية السعودية
قطاع الشركة خدمات الدعم التجاري الأخرى
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف --
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 5 الحد الأقصى: 9
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