الوصف الوظيفي
Resource Management of small and large services implementations in a high-volume environment.
Work with customers, Account Managers and PS Management on scheduling projects in a timely manner.
Work with partner delivery resources on availability.
Proactively escalate potential customer satisfaction issues, internal operational issues and PS team issues with the global Operations team and regional PS Managers.
Make sure processes are adhered to such as having paperwork in place prior to consultants going onsite and sufficient time remaining on the project, etc.
Manage resource utilization for region and partners in residency program. Ensure resources are meeting targets and working with PS Managers and the global scheduling team on scheduling opportunities.
Accountable for weekly billing of projects
Manage forecast risk by tracking internal projects or Soft Bookings and reporting to team.
Responsible for supporting quarterly QBR by providing metrics and updating slide decks for regional PS Managers, on bookings, delivered revenue, attach rate, utilization, number of projects.
Responsible for data accuracy in the systems which feed into the regional forecasts.
Provide quarterly backlog analysis to Regional Direction and PS Managers.
Work with the back office and IT teams on any adjustments to timecards or invoices.
المهارات
Ability to analyze and solve problems, perform complex tasks, and prioritize multiple projects.
Can handle time sensitive and pressure situations.
Strong interpersonal skills and the ability to work effectively with a wide variety of individuals in a diverse community.
Knowledge of business practices and procedures.
Able to make sound decisions and exercise judgment.
Excellent organization and time management skills.
Experience in a customer service role.
Comfortable working with management and well-versed in the practices and demands of progressive and evolving Services organizations.
Can operate independently and multi-task, in a fast-paced, dynamic environment.
Experience with resource coordination and scheduling.
Proficient in MS Office Suite, G-Suite products, Sales Force and advanced reporting.
Excellent communicator and follow through.
تفاصيل الوظيفة
منطقة الوظيفة المملكة العربية السعودية
قطاع الشركة خدمات الدعم التجاري الأخرى
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف --
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 3
المرشح المفضل
المستوى المهني متوسط الخبرة
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