As a Turnitin Senior Account Manager you are responsible for a defined book of business, with the objective of ensuring that key/strategic customers obtain maximum value from their Turnitin products and services; therefore ensuring the growth of your portfolio. You will proactively prioritise and strategize your accounts establishing yourself as a trusted advisor and thought leader.
• Develop and maintain effective segmented growth strategies and account plans for all accounts to maximise the growth and minimize churn of your portfolio.
• Increase customer value by delivering appropriate Turnitin solutions.
• Identify low usage accounts and work with customers and the Professional Education Services team to drive adoption and usage.
• Identify Cross- and Upsell opportunities within your account base, building plans to utilize these opportunities and take action to close them accordingly
• Identify any At Risk accounts and define and execute risk mitigation plans.
• Ensure the renewal process is executed timely and effectively.
• Be a thought leader and trusted advisor to your customers and maintain an effective contact strategy, expanding your sphere of influence across roles, faculties and departments within each institution.
• Ensure effective time balance between your customers to maximise growth, mitigate risk and reduce churn across a large portfolio
• Provide accurate, complete and timely forecasting reports.
• Gain and maintain complete knowledge of the functionality of Turnitin s products and services.
• Gain and maintain deep relevant knowledge of the EdTech industry that will allow you to act as a thought leader.
• Collaborate constructively within the Turnitin organization in order to ensure optimal services and support is provided to customers.
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