IT Support Technician

الوصف الوظيفي
• Maintain knowledge of and conformance with the safety policies. Ensure the safety policies and procedures are followed at all times. Notify and/or rectify any unsafe practice.
• Ensure ALS IT security, privacy, and confidentiality policies and procedures are followed at all times.
• Ensure IT services are operating effectively for all ALS locations assigned, with primary responsibility for in the laboratory where the IT Technician is based – measured through incident rates, support calls, system availability, and uptime.
• Provide direct end-user support and trough helpdesk system for the IT sub-region – measured through incident rates, support calls, system availability, and uptime. 
• Talking staff through a series of actions, either face to face or over email or telephone;
• Resolve all incidents/issues/requests into the help desk system as assigned. Prioritize and manage multiple incidents;
• Ensure helpdesk incidents are closed only after confirmation of resolution by the requesting party.
• Work continuously on a task until completion or escalate issues/work requests/jobs (where required).
• Keep personnel informed of the status of helpdesk jobs via the HelpDesk system during and after resolution.
• Identification and collation of IT asset information – measured through the accuracy of equipment register records.
• Proactively monitor the IT and Security Systems to maintain operational integrity. Perform regular hands-on maintenance tasks on the computer hardware, operating systems and software applications
• Contribute positively as a member of the IT team.
• Prepare and maintain the IT documentation as needed.
• Install, configure and monitor (where required) computer hardware, software, systems, networks, printers, balances, analytical instruments, barcode scanners, etc.
• Troubleshoot systems and network problems and solve hardware/software faults. Replace parts as required;
• Follow diagrams and written instructions to repair a fault or set up a system;
• Support the roll-out of new applications. Test and evaluate
المهارات
• Excellent interpersonal skills.
• Experience in a similar role will be highly regarded.
• Excellent organizational skills. Ability to prioritize work.
• Sound analytical and problem-solving skills.
• Ability to communicate in English, both in written and oral form.
• Ability to cope under pressure.
• Ability to work as part of the team.
• Ability to engage with personnel at all levels of the organization.
تفاصيل الوظيفة
منطقة الوظيفة الشرقية, المملكة العربية السعودية
قطاع الشركة المختبرات ومراقبة الجودة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 1 الحد الأقصى: 10
الشهادة بكالوريوس/ دبلوم عالي

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/saudi-arabia/jobs/it-support-technician-4106115/