Front Desk Officer

الوصف الوظيفي
Job Overview:
The role of the Front Desk is to support and facilitate guest transactions and services. Its role covers the pre-arrival,
arrival, occupancy, and departure stages. In addition, Front Desk function is responsible for coordinating with other
departments such as Maintenance, F&B;, HK & Laundry functions, IT, etc. as to report guest complaints and create job
orders for action. Function with a focus on improving customers’ experiences via their interactions through phone and in
person.
Major Duties & Responsibilities:
 Represent the residency to all guests throughout all stages of their stay.
 Pre-enter all reservations prior to customer’s arrivals, following reservation procedures.
 Develop and maintain up to date record on guest information, guest service and ensure guest satisfaction.
 Assign Job requests to their respective department.
 Communicate with HK, Laundry, and F&B;before new guest’s arrival and ensures that rooms are ready.
 Responsible for welcoming guests and handling any complaints; logging them into the system.
 Follow up on all job requests on hourly basis.
 Regularly check with Maintenance, Housekeeping, and CRM to solve guest complaints.
 Report daily occupancy in coordination with the HK&L;and F&B;to ensure proper planning.
 Responsible for maintaining and improving all day-to-day administrative aspects pertaining to operations and
systems.
 Perform night audit of residency for revenue as per existing procedures.
 Perform daily audit of housekeeping report and study occupancy reports to ensure accuracy.
المهارات
 Highly skilled in greeting and registering guests, and assigning them appropriate
rooms
 Proven ability to assist guests with room booking, changing and reservations
cancelling
 Well versed in performing simple bookkeeping activities including balance of cash
accounts
 Able to confirm customers’ credit and establish how the customer will pay
 knowledge of advising housekeeping staff when rooms are ready for cleaning
 Excellent verbal and written communication skills
 Computer: MS Word, Excel, Outlook and PowerPoint
تفاصيل الوظيفة
منطقة الوظيفة رابغ, المملكة العربية السعودية
قطاع الشركة الضيافة والسكن; المطاعم وخدمات الطعام
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي إدارية
نوع التوظيف دوام كامل
الراتب الشهري $1,500 - $2,000
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأقصى: 3
منطقة الإقامة رابغ,المملكة العربية السعودية
الشهادة بكالوريوس/ دبلوم عالي

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/saudi-arabia/jobs/front-desk-officer-4088840/