IT Support Engineer

الوصف الوظيفي
Your role and responsibilities:

•A bachelor’s degree,
•Ensuring IT infrastructure and equipment runs at optimum performance, verifying that departmental Key Performance Indicators and Service Level Agreements (SLAs) are met on your site,
•Supervising the day-to-day management of IT Technicians and Engineers, while coordinating and taking care of the availability of all IT equipment and infrastructure, while keeping continuous improvement of processes in mind,
•Perform random site audits on technical infrastructure, ensuring consistency to the most up to date IT guidelines, as well as those for Health and Safety,
•Liaise contractors and external suppliers; you’ll also clearly communicate any technical issues,
•Actively undertake project management duties:

•Provide technical support/input, for team projects across your site,
•Keep key partners informed of project progress, while maintaining project documentation. Remain committed to and focused on internal customers, delivering outstanding service,
•Coordinate asset and inventory management, including checks and audits, always according to Amazon’s standards and processes,
•Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand,
•Represent the IT department in Fulfilment Centres site meetings and conference calls,
•Provide mentoring and training to technicians and other engineers, whilst acting as the technical point of contact for remote support teams.

المهارات
Basic qualifications and skills:

•Previous experience of Linux/Unix and MS Windows System support,
•Detailed understanding of core Internet technologies, including Routing and Switching, DNS, DHCP, mail transport, OSI Model,
•Comfortable in a customer-facing, technical role requiring solid technical capability, alongside excellent written and verbal communication skills at all levels of seniority,
•Previous experience supervising a team,
•Demonstrated project management capability, especially in technical task execution,
•Strong analytical skills with a progressive flair for problem solving and a tactful ability to operate autonomously in most situations, to successfully handle multiple conflicting priorities,
•Attention-to-detail:  you’re conscientious in developing clear and concise documentation,
•You possess a demonstrable willingness to learn and apply new technology, as well as the capacity to travel for up to 25% of your work,
•This position will involve some physical labour:

•IT Support Technicians may need to work in confined spaces, possibly in 48-inch crawl spaces, or inside air handlers,
•Lifting up to 40kg,
•Site cleanliness and maintenance work,
•Working at height, in elevated spaces.

Preferred qualifications and skills:

•Vendor certification in Linux/Unix System Support, MS Windows System Support, Cisco knowledge – LAN / WAN and Wireless,
•IT / ICT higher education qualification,
•Previous experience in a dynamic environment with a high degree of customer service,
•Help Desk or Technical Support management experience,
•Telecom knowledge, including VOIP / SIP and mobile, would be advantageous,
•You’re able to coordinate with corporate-based support groups, in order to implement IT modifications.

تفاصيل الوظيفة
منطقة الوظيفة المملكة العربية السعودية
قطاع الشركة تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
الرقم المرجعي للوظيفة JB3856255
المرشح المفضل
المستوى المهني متوسط الخبرة

https://www.bayt.com/ar/saudi-arabia/jobs/it-support-engineer-3856255/