Project Manager/Delivery Manager

Project Manager/Delivery Manager
Emerald Technology

الوصف الوظيفي
Roles and Responsibilities:
Minimum 10+ years of relevant experience including 5+ years.
End to end Program/Project Management, Managing Project capacity/ demands/ Financials
Lead business analysis activities to build state of Art Analytics solution to enhance portfolio capabilities.
Managing client relationship and program work
Manage the program end-to end and ensure smooth coordination with all related teams and manage/ address risks/ issues and all other dependent activities
Assisted the Senior Management in collateral preparation and responding to client RFPs
Responsible to manage client demand vs. availability capacity and take necessary steps to ensure that there are no client escalations and the deliverable meet the client expectations and release timelines.
Conceptualized and implemented strategy for capturing Project and Program metrics and funnelling that information to easy-to understand dashboards. Enabled Executive Management to keep a pulse on project status, revenue expectations, and strategic analysis of volume.
SLA agreement for internal and contractual operations.
Change management, incident management, and release management for various projects across the company.
Coordinating the team to ensure any major incidents are managed professionally. Ensure that all systems and processes in place ensure effective service delivery
Automation in service delivery, Resource management, Utilization, Billing, Management reporting, Conduct regular in depth service and process audits.
Define detail-oriented product requirements, ensuring clear communication of those requirements to the business, design and development teams.
Provided leadership & direction to the project team throughout projects life cycle
Built and managed relationships with diverse key stakeholders
Proven record in achieving proper balance of projects triple constraints (scope and schedule) Management
Project scheduling and resource management
Planning, budgeting, and reporting on projects
Make presentations on project status, present monthly and annual reports to senior management
Estimate project budgets, coordinate with finance department for funds and plan for purchasing of equipment and hardware in a cost- effective way
Provide an efficient working atmosphere to project teams and ensure objectives are met within stipulated time
Responsible to manage the day to day deliverable of resources reporting to the incumbent. In addition, was also responsible for driving all sprint ceremonies, planning, scheduling & forecasting of work, ensure that there are no client escalations and the deliverable meet the client expectations/ sprint and release timelines. I was also responsible to manage work related issues, risks & action items, highlight them as needed and find ways to mitigate/ prevent them, work with testing and release management teams to ensure smooth releases.
Good understanding of integrations and technical solutions in ERP projects.
Exposure to SaaS/Cloud delivery models preferably Microsoft 365 or Oracle Cloud.
Preferably having industry-recognized Project Management certifications such as PMI or Prince II.
Strong business writing skills and verbal communication.
Strong analytical abilities and exposure to quantitative project management, including financials and metrics.
Strong people and team management experience.
Delivery and Project management and consulting background with good understanding on ERP applications.

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