Customer Service Coordinator Dammam (Saudi National )

الوصف الوظيفي
We are looking for someone who loves delivering great customer service to join us as a Customer Service Coordinator .

As a Customer Service Coordinator , you will be part of a team who services one of our key account customers. On a day to day basis you’ll be dealing with a variety of people and a variety of queries. The customer might want a quote to hire out our machines, they might want to place a small or large order or maybe they will have a query about an existing hire. Whatever the query we will look to you to provide a great service and deal with the request efficiently and effectively.

This is a very busy role and predominately customer facing so we are looking for someone who is sociable, has very strong customer service skills, is incredibly organised, likes working in a fast-paced environment and is computer literate (Excel/Word)

Responsibilities include:

Successfully convert hire enquiries into hire orders and achieve revenue target.
Use the in-house system interactively to take orders ensuring that availability is checked first and hire rates are achieved.
Achieving call standards set by the company.
Using your product knowledge, you will provide the customer with the best option for hire.
Deal with customer enquiries in a professional and polite manner
Ensure the accuracy of orders entered onto the in house system to minimize disputes with customers and potential credit notes, ensuring all relevant paperwork is received by supplying depot.
Build strong and helpful relationships with colleagues in other depots/departments
Co-ordinate with the local depot transport coordinator to fulfil customer requirements.

المهارات
The ideal candidate will have: -

Previous experience in a busy customer service and/or sales role
Excellent customer service and relationship management skills
Good organisational skills with the ability to multi task and prioritise deadlines
Good knowledge of MS Office including Word and Excel

تفاصيل الوظيفة
منطقة الوظيفة الدمام, المملكة العربية السعودية
قطاع الشركة البناء والتشييد
طبيعة عمل الشركة غير محدد
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1

https://www.bayt.com/ar/saudi-arabia/jobs/customer-service-coordinator-dammam-saudi-national-4507600/