Engagement Officer
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الوصف الوظيفي • Prepare, deliver and evaluate high-quality strategic communications and engagement plans covering media and public relations, stakeholder engagement, public affairs, digital and social media, consultation and internal communications that increase public understanding of and engagement with the council’s priority strategic programmes. • Advise and assist senior officers and councillors on strategic media handling, issue management and communications strategies to achieve the best outcomes. • Support the senior communications and engagement officer in the analysis and reporting of the findings of consultation and engagement activity in appropriate formats for different audiences, working together with the council’s wider engagement and consultation team. Quality assure the outputs from third party agencies if they are leading. • Quality control communication and engagement collateral (strategic programmes), including the work of third party contractors, and manage the publication process. Negotiate amendments to ensure objectives are met and that the content is factually accurate. • Proactively horizon scan media, social media and other channels to identify opportunities for the strategic programmes’ work, which will benefit the reputation of the council, and scan and escalate potential risks. Proactively propose appropriate solutions, brief service leads and relevant stakeholders and prepare media or stakeholder response statements if required. • Monitor media coverage and social media activity. Respond to comments, queries and requests and escalate where appropriate. Keep senior officer and councillors briefed on complex and sensitive reputational issues. Evaluate and prepare performance reports. • Develop and maintain strong links with partner organisations, particularly their communications teams, and the wider communications, marketing and engagement team. • Represent the communications and engagement team at internal and external meetings and events, proactively contributing and advising as necessary. • Develop and manage digital content for strategic programme activity (paid for social media campaigns, video, web content, enewsletters, blogs, internal communications), working with community and partner channels as appropriate. This includes researching, co-ordinating, writing and issuing strategic programme news (and supporting images) and thought leadership pieces for the council’s website and the media. • Support project specific stakeholder mapping and ongoing stakeholder analysis activities. Contribute to the active stakeholder communications and engagement log that supports overall council operational activates and meets legal and regulatory requirements. • Use standardized templates, protocols and systems to support the delivery of communications and engagement activity for strategic programmes and projects and work collaboratively with and in support of colleagues in the whole communications team eg on relevant campaigns or joint work. • Support and contribute to the communications, marketing and engagement team’s forward plan, communications strategy, service plan and meetings, champion the corporate brand and effectively manage issues to protect, defend and positively impact the council’s reputation. • Skills to develop and manage activities for: consultation and engagement, media, public affairs, stakeholder engagement, internal communications, campaigns, marketing, digital and social media. • Excellent organizational skills with the ability to manage a large number of tasks to multiple deadlines. • Excellent, speedy and accurate copywriting skills with experience of writing in different formats and for different audiences, including digital channels. • Good news sense. • Competence in using standard office IT applications such as Word, Outlook and consultation and engagement platforms, such as Engagement HQ etc. • Political management skills and awareness, including the ability to develop and maintain effective working relationships with elected councillors and our partners. تفاصيل الوظيفة https://www.bayt.com/ar/saudi-arabia/jobs/engagement-officer-4501709/ |
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