On line Delivery Manager

الوصف الوظيفي
Delivery Manager

Key Tasks and Responsibilities

The Delivery Manager is responsible for the operations of entire delivery hubs- phone & online for Hungry BunnyTM stores. Responsible for ensuring that all of the food and drinks are delivered to our customers of the highest quality. A few of the main duties of an Delivery Manager are managing and monitoring all online aggregators; daily delivery operations, handling customer concerns and complaints , manage promotions, leading delivery entire team, creating company policies for delivery department , and complying with food and safety regulations. Addition to that, prepare analytical sales performance reports on delivery and online aggregator’s performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Monitoring and leading the Delivery team including the online delivery aggregators
Responsible for Hungry BunnyTM App & online aggregators from A to Z
Develop a relationship with regular customers by interacting with them through HB App and responding to their inquiries and complaints
Follow food and safety regulations & guidelines for the delivery department and regularly update the team
Coordinates and Cooperates with other online aggregators
Provide daily, weekly and monthly reports versus targets and sales performance analysis on all delivery departments including an online segment
Ensure that customers are satisfied with the delivery service
Creates and maintains a database for delivery customers
Coordinates with marketing department for special deals and promotions and updated them in all online applications
Create online delivery policies
Ensures all delivery minimums are in place
Conducts monthly meetings with delivery team and drivers
Conducts routine inspections, to see that all delivery policies are in place
Maximizes company-owned delivery applications including HB App.
Monitors and improves HB App constantly
Provides incentive programs for the delivery team
Improves efficiency and productivity of the delivery team

المهارات
EDUCATION / EXPERIENCE

o A Bachelor’s degree preferably in the hospitality major or related area and/or at least five years’ experience in restaurant management in a senior capacity

o Demonstrate career progression in the food services industry

o Experience growing a company rather than maintaining

o Experience in the online delivery segment

o Experience in budgeting, marketing, and sales strategies

o Excellent analytical and problem-solving skills and abilities

o Has a solid knowledge of Microsoft Word, Excel & PowerPoint

o Good command of English and Arabic

تفاصيل الوظيفة
منطقة الوظيفة الدمام, المملكة العربية السعودية
قطاع الشركة المطاعم وخدمات الطعام
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي السياحة والضيافة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 5
الجنس ذكر
العمر الحد الأدنى: 30

https://www.bayt.com/ar/saudi-arabia/jobs/on-line-delivery-manager-4449371/