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الوصف الوظيفي The Credit Controller will be responsible for overseeing the collection of customer accounts in a manner that ensures higher customer satisfaction and loyalty. As such, he must be able to communicate in an efficient yet friendly manner with customers, as well as the broader accounts receivable team while reporting to the Finance Manager. Key Responsibilities · Maintain a close liaison between the Credit Control department and the various Business Lines so that credit issues are resolved smoothly; · Checking customer’s credit situation; · Deciding whether or not to offer the credit; · Setting up the terms and conditions of the receivable and payable balances; · Dealing with internal queries about payments, ensuring customers pay on time and negotiating re-payment plans; · Assist in the setting up of the credit control system; · Ensure that debts are paid in a timely manner; · Meet cash & debtor monthly targets set by the organization; · Chase overdue invoices by telephone, email & letter within agreed timescales; · Maintain accurate records of all chasing activity; · Regularly making contact with customers to ensure all relevant debts are managed as necessary; · Identify changes in payment patterns and propose action to avert indebtedness; · Ensure that all transactions are compliant with Company’s policies and SAMA regulations; · Handle disputed bills and negotiate to bring payment within the agreed terms; · Provide accurate advice on billing queries; · Respond promptly and completely to both client and internal enquiries; · Propose write off of irrecoverable receivables; · Providing ad-hoc reporting as and when requested by management; · Undertake account reconciliations as required; · Ensure monthly processing deadlines are met as required; · Send out monthly client statements/letters as may be agreed from time to time; · Develop the credit management capability within the practice; · Other duties as delegated from time to time by the Finance Manager or the Country Manager; · If any customers stop paying or pay late then it’s your responsibility to inform the Business Line Managers to stop providing services, start legal action to collect the money owed (if necessary) and in the case of bankruptcy you’ll have to report to your higher management about the strategies to make sure you can recover what we can; · You are expected to regularly review the company’s debt recovery procedures; · Check and update the status in online portal of SIMAH (The Saudi Credit Bureau). QHSSE ACCOUNTABILITES AND RESPONSIBLITIES o Ensure that Fugro policies and procedures are understood, implemented and adhered to; المهارات · Diploma or College education in Science, Business Administration or similar field or profession; · Minimum 5-8 years of experience in a similar role; · Bilingual (Fluent in reading writing Arabic and English. · Be well versed in MS Office applications and ERP software; Role Specific Behavioral Competencies · Problem-solving/judgment: the ability to observe, think critically and to solve problems using data, analysis, interpretation, and reasoning skills. · Teamwork: the proven dedication and ability to work successfully with others, adding value to the team. · Information and communication: Communicates appropriately and effectively with a range of people on a variety of subjects in order to inform, educate or influence them. · Processes and provides data / information to meet business requirements. · Client focus: the ability to identify, meet and sometimes exceed the needs and expectations of (external or internal) clients, resulting in (long-term) client satisfaction. · Agility: the ability to be flexible, responsive, adaptive, and show initiative in times of change, uncertainty and business opportunity. تفاصيل الوظيفة
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