Warranty Officer

الوصف الوظيفي
І. Summary of Job Functions, Responsibilities & Authorities.

Maintaining Warranty Statistics as described in Warranty Processing Handbook Export.
Initial verification of all incoming warranty claims for correctness.
Conducting correspondence in respect of clarification required for all questions resulting from warranty processing.
Disassembling, gauging, and assessing income-damaged parts as needed.

III. Task/s:

Conducting correspondence in respect of clarification required for all questions resulting from warranty processing.
Maintaining chassis file.
Initial verification of all incoming warranty claims for correction.
Checking damage history and warranty status of the vehicles.
Conducting correspondence in respect of clarification required for all questions.
Processing warranty claims.
Receiving damaged parts.
Sending major repair information to the center after-sale department.
Processing ESKULAB requests.
Maintaining warranty register.
Verifying incoming warranty claims for correctness, returning with explanatory comments.
Verifying damage codes and flat rates.
Reception of damaged parts and sorting numerically in warranty store with proper warranty tag.
After receipt of warranty decision (R20), removing and scraping of warranty parts.
Sending report to national warranty officer after scraping of warranty parts with pictures and authorized signature.
Coordinate with the national warranty officer with respect to rejected or denied claims.
المهارات
IV. Competency Required:

Education & / or Field of Expertise: Technician or foreman.
Skills: PC Knowledge (Word, Excel, MS power point, E-mail, WIS – EPC, Internet use.
Experience/s: Several years of experience in the vehicle repair sector with complete product knowledge.
Training: Warranty Training, I.T. training for EPC, WIS, ASRA. Damage codes, EWA, Service Net. Freightliner Systems, Communication & Technical training.

Social & Interpersonal Skills:

Strong of character & integrity
Arabic & English proficient speaker
Logic
Structured Approach, organized toward work and work documentation
Attention to details
Process-oriented
Technical acumen & thinking
Dynamic
Good communicator, diplomatic
Ability to work in a team
Hard-working
Able to communicate technical concepts clearly
Time management

Methodological and Process Skills:

Knowledge of the workshop process
Knowledge of the Warranty Process and Regulations
Knowledge of Manufacturer Warranty Manual
Strong technical knowledge with practical background (a proven record is a must)
تفاصيل الوظيفة
منطقة الوظيفة أبها, المملكة العربية السعودية
قطاع الشركة وكلاء السيارات; صناعة السيارات; صيانة السيارات وقطع الغيار وخدمات الدعم
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الخدمات المساندة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1

https://www.bayt.com/ar/saudi-arabia/jobs/warranty-officer-4636000/