System/Application/Network Support
• Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2000/2003/2008, windows 7
• Install, upgrade, support and troubleshoot Enterprise Applications running on Microsoft Terminal Services
• Interact with numerous computer platforms in a multi-layered client server environment
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems
• Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
• Troubleshooting network connectivity in a LAN/WAN environment
• Requesting and coordinating vendor support
• When the restoration is beyond the scope of the Desktop Support Administrator the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member
• Travel Around the city as and when our clients need Support ,
• Develop trends by monitoring and analyzing incoming calls, problems and support requests
• Knowledge and Hand On Experience on HP Printers, and dell Servers is preferable,
Desktop Support
• Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other authorized desktop applications
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
• Customize desktop hardware to meet user specifications and site standards
• Performs work in compliance within specified warranty requirements
• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
• Safely package equipment for branches and arrange for the transport of the Equipment
• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
• When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team members
• Develop trends by monitoring and analyzing incoming calls, problems and support Requests
• Basic Understanding of Routers and Switches , connectivity , configuration is Preferable
Printable Page 
Report Advertisement