Fixed Installation Desk Advisor • Consumer Fixed Fulfilment

الوصف الوظيفي
Key Responsibilities: 

Knowledge in OTDR/LSPM testing equipment’s and analyzing the testing reports to check whether the results are within the budget and fixed fiber services (FTTX) and 5G

· Engage with technology teams in operational acceptance of newly declared Ready for connect buildings/towers/villas

· Engage with technology teams to create technical inventory report which is required to connect new customers

· Engage with Commercial and Business team to ensure already to connect buildings are published correctly on website

· Work with Technology Operational teams to monitor the no of splitter ports per buildings and request for expansion based on utilization

· To understand the technical field challenges to connect the customer in given SLA (e.g., blockage, optical power parameters and routing of fibre cables, labelling)

· Fulfilling manual activities like:

o Uploading and tracking fixed line inventory- routers (ONT, CPE, STB) and fibre patch cords,

o Calling customers for appointment booking.

o Monitor SLA’s across multiple field vendors and areas,

o Tracking order failures and follow- up with technology teams to ensure end to end fulfilment happens in 48H.

o Manual disconnection of QNBN links based on disconnection request from customer.

· Engage with relevant parties (QNBN, Vodafone roll out team) to get Kahramaa ID’s for all eligible apartments, villa

· Field team audit to validate compliance to scope of work and Vodafone way of working.

· Own and maintain field service experience by providing regular training to field team on Vodafone way of working plus ensuring field agents have Vodafone approved uniforms, ID’s

· Tracking and reporting of fixed line inventory issued to field partner and reconciliation

· Access Media first operator portal to check IP TV fulfilment status as part of fulfilment troubleshooting

· Engage with field partners to ensure assigned orders are activated within the SLA

· To provide back-office support to the field team to resolve technical issue identified during activation

· To engage with technology for uploading inventory and patching for new declared RFS building

· Reviewing post installation feedback received from customer and taking necessary action and provide feedback to the relevant field partners

· To monitor field teams appointment and ensuring teams reach as per the customer given appointment time

· 90% overall sales lead to be converted to successful installation

المهارات

Skills:

Bachelor Degree preferable in Telecom
Minimum 4-5 years industry experience
Good Excel & Presentation skills
Should have good email writing skills- Ability to Understand Technical
Results-Oriented
Strong Communication and Engagement Skills

تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة الاتصالات والشبكات
طبيعة عمل الشركة غير محدد
الدور الوظيفي --
نوع التوظيف --
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأقصى: 5
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/qatar/jobs/fixed-installation-desk-advisor-consumer-fixed-fulfilment-4632108/