Service Request Specialist

الوصف الوظيفي
Service Request Specialist (6 Months)

Job description

o Job description:

Assesses existing work requests in Service Request systems for Residential customer and ensures proper workflow and closing.
Assesses urgency and responds appropriately, escalating issues as necessary.
Monitoring the current number of requests that require attention, are late, require approvals, have errors, or are still open.
Reviews, approves, creates, and monitors work orders in Service Request System (CAEMS).
Ensure stakeholders coordination for successful and satisfactory solution for tenants.
Liaise with tenants, service providers and customer service team to ensure proper communication between parties.
Monitors, tracks, and provides information on the status of work orders and explains work order processes to tenants and customer service.
Educates customers on services and resources; directs customers to electronic information and systems and works to ensure SR policies and procedures are followed.
Monitor Service Providers responses to resolve SR.

المهارات
o Basic Qualifications:

Engineering degree, Architectural degree, or equivalent certification.
5 years’ experience in Facilities management or construction projects
At least 1 year customer service experience
o Able to:

Communicate effectively and efficiently with a variety of college staff, students, public, external contractors.
Analyzing situations and quickly identifying appropriate action and choose the most effective response.
Work under pressure.
Work with difficult and irate customers.
Work independently.
Remain calm and objective

تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة وكالات التوظيف
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف مؤقت
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 3
المرشح المفضل
منطقة الإقامة قطر

https://www.bayt.com/ar/qatar/jobs/service-request-specialist-4585915/