Customer Support Officer

الوصف الوظيفي
Job overview

We are looking for an IT professional to join our global customer support team that has a strong client engagement background along with experience with troubleshooting web applications & data systems. This role will assist existing clients using the platform when they run into challenges, which will improve adoption and customer satisfaction (NPS). The ideal candidate will become an expert on the platform and will manage reported issues from escalation to resolution.

Responsibilities

Respond to live customer questions related to using our products.
Investigate various customer scenarios (bugs, incorrect configurations) to identify root causes of their challenges
Escalate tickets to the engineering team and provide details needed to reproduce the scenarios.
Identify, record, and thoroughly document issues and bugs
Test and verify bug fixes prior to informing the client of resolution
Estimating, prioritizing, planning, and coordinating support activities
Collaborate with internal team members, onshore and offshore, to solve client problems
Research on various tools and technologies.
المهارات
Required experience

4+ years of customer support (not IT support)
Strong knowledge of software QA methodologies, tools, and processes
Ability to set up complex test scenarios to simulate various environments involving many varied systems
Basic HTML/CSS knowledge
Basic networking knowledge
Previous QA experience
Very good English (both written and verbal)
Ability to be highly self-motivated and team-oriented
Strong analytical and problem-solving skills
Nice to have (but not mandatory)

BS/MS degree in Computer Science, Engineering or a related subject
ISTQB certification
Previous automation QA experience
Coding skills
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة مراكز التدريب والتعليم; الخدمات الفنية والتركيب; الاستعانة بالمصادر الخارجية لخدمة العملاء
طبيعة عمل الشركة غير محدد
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 3 الحد الأقصى: 7
منطقة الإقامة قطر; لبنان
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/qatar/jobs/customer-support-officer-4564177/?from_job_search=/ar/jobs/?filters%5Bjb_location_country_iso%5D%5B0%5D=ae&filters%5Bjb_location_country_iso%5D%5B1%5D=kw&filters%5Bjb_location_country_iso%5D%5B2%5D=qa&filters%5Bjb_location_country_iso%5D%5B3%5D=sa&jobId=4564056&options%5Bjb_is_external_job%5D%5B0%5D=1&page=4