Retail Team Leader

الوصف الوظيفي
We’re one company, one team and one brand. We are made up of many different people and cultures and we celebrate our diversity and our local roots.

Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work.

We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer opportunities to help you grow and progress throughout your career, and a choice of benefits to suit your lifestyle.

Team Leader’s core responsibility is to provide advice and assistance to junior staff to maximize the likelihood of a sale and customer experience excellence. He/she will be responsible for a variety of duties that pertain to creating an attractive environment for customers during the shift.

The goal is to facilitate customers in every possible way in order to drive sustainable growth

Be the link between sales team and SM & ASM and own the shift leader role responsibilities
Manage the Sales Floor, both shift / designed team and be the 1st level of escalation for the sales team.
Quickly responding to customer inquiries and needs and be able to compare value of our plans and services versus competitor; make sure that customer issues are followed up in a timely manner until resolved.
Acts as a Role Model: Demonstrating desired behaviors for staff including driving sales, handling difficult situations, cash and inventory management.
Effective management of churn and retention of customers
Support the store manager & assistant store manager in managing the day to day operations, quality of sales and compliance errors.
Support the store manager & assistant store manager in the training and development plans of the sales team.
Support store manager & assistant store manager in managing the store look & feel requirements to maintain the highest level of customer TNPS.

المهارات
Minimum 5 years total work experience.
2 years of experience as Retail Sales Team Leader.
Experience in handling cash.
Technical experiemce with working knowledge of computer systems and databases.
Able to balance a customer-oriented and a results-driven approach.
Patient and comfortable dealing with complaints.
Professionalism and outgoing personality.
Excellent communication and interpersonal skills.
Outstanding organizational and multi-tasking abilities
Good physical endurance.
Minimum Bachelor degree on business administration, commerce or equivalent from recognized institution.

تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة الاتصالات والشبكات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي --
نوع التوظيف --
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأقصى: 5
الشهادة بكالوريوس/ دبلوم عالي

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