Desktop Support Engineer

الوصف الوظيفي
IT Technician with Experience of Five (5) Years Plus

Graduation in a computer science subject.
Experience: Minimum 5 years experience in relevant areas with preferred experience in the oil & gas sector.
Good interpersonal skills and must have experience of working with a multinational workforce.
Professional Certifications: Must have taken relevant technical training/certifications in specific areas (Ex: Microsoft Certification for Operating Systems, CompTIA A+, CompTIA Network+, etc).
Must be fluent in written and spoken English.
Details of job responsibilities to be provided at the time of CV request.

المهارات
Provide first and second level support through call center or onsite, for all IT services.

· Perform troubleshooting and diagnosis of issues reported by end users

· Escalate incidents to the next level when required support from Service Owners / SMEs.

· Participate in trend analysis as required by Helpdesk Supervisor

· Participate in root cause analysis for problem resolutions.

· Prepare, configure and install end-user computer equipment and peripherals based on the business

demand.

· Fulfil the end user’s IT requests for software installations, software configurations, hardware relocations

, and other business requirements.

· Perform software deployments and patch management as required.

· Participate in the end users computing projects for various IT initiatives

· Facilitate end user hardware and operating systems upgrades as and when necessary.

· Contribute towards preparing end user communications, end user guide, software installation

procedures, etc

تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة تطوير البرمجيات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 10
المرشح المفضل
المستوى المهني متوسط الخبرة

https://www.bayt.com/ar/qatar/jobs/desktop-support-engineer-4475244/