Administrator – Courseleaf Functional

الوصف الوظيفي
OVERVIEW :

This is a professional position with the University Information technology Services (UTS) at Hamad Bin Khalifa University. This position is responsible for the deployment, administration, management, and support of Course leaf and provides technical support and assistance to faculty, staff and students in the effective utilization of the application. Responsible for providing a complete administrative service for one or more departments, ensuring that all matters are dealt with efficiently and appropriately handling details of a confidential and critical nature.

ROLES & RESPONSIBILITIES :

Work with the register office and the banner administrator on cleaning and updating the banner data
Manage and organize the Course leaf deployment administration, management, maintain and support of Course leaf working closely with the university Information Technology Services team
Develop, coordinate, and conduct instructor-led and online training
Provide for data integration between banner and Course leaf
Create and document banner data update process
Coordinate between various HBKU stakeholders and vendors and ensure response to vendor in a timely manner after obtaining necessary approvals.
Regularly update HBKU stakeholders about the project progress relevant to scope, schedule and cost.
Delivery of all required documentation and information to leapfrog in a timely manner.
Coordinate the assignment of projects tasks and responsibilities internally
Lead and Ensure key administrators and end-users participate in testing and training and provide timely feedback
Coordinate the necessary approval of the functional specification document and direct Leapfrog to begin active development, thus triggering substantively complete specifications.
Ensure key participants, prepare for, attend and participate joint meetings and reviews.
Be responsible for working with stakeholders to upload the necessary applications data for testing as well as for production
Escalate any project delays or deviations to stakeholders
Act as first level of support for end users on any application issue
Perform top-level troubleshooting of technical issues related to application functionality. Track and follow issues through to resolution, including communications to all stakeholders.
Identify and consider both the business and the technical needs of customers with the goal of providing quality solutions that meet the user needs. Configure, execute, test and implement the solution. Ensure that solutions implemented align with HBKU’ standards
Develop documentation related to design, configuration, processes/workflow, integration/interface requirements and training.
Develop and maintain troubleshooting and solution process and procedure documentation in order to build and enhance the knowledge base
Filter and check all the go live are met by vendor and stakeholders before going live including but not limited to setup, configuration, testing, data upload, training, access, and documentation.
Evaluate and ensures the performance and reliability of the applications by checking its high availability, load balancing, and satisfactory response time.
Plan, create, and maintain the appropriate documentation, inventory assessments, and procedures related to administration of the applications,
المهارات
SKILLS & COMPETENCIES :

Evaluate different options when solving problems
Refrains from drawing conclusions in the absence of clear evidence, takes time to collect facts before development
Considers the medium term as well as immediate short-term impact of outcomes and action
Demonstrates an awareness of the impact of preferred solution on other projects/ related problems
Maintain a high level of professionalism in communication and coordination
Demonstrated ability to handle the most complex situations
Responsibility for providing input to technical processes or activities
Has considerable responsibility for applying technical judgment to help resolve problems
Strong written, verbal, and interpersonal communication skills
Ability to effectively prioritize and execute tasks in a dynamic and high-pressure environment
Proven ability to deliver tasks on- time and adherence to deadlines
Proficiency with MS Office applications
Strong presentation skills, with the ability to present to senior managers
Proven ability to apply clear critical thinking in complex, stressful situations
Maintain a high level of professionalism in communication, coordination, providing work leadership, training, and other high-level interactions
Demonstrated ability to handle the most complex situations
Demonstrate a sense of urgency, initiative, responsiveness, and attention to detail
Strong written, verbal, and interpersonal communication skills
Ability to effectively prioritize and execute tasks in a dynamic and high-pressure environment
Proven ability to deliver tasks on- time and adherence to deadlines
Proficiency with MS Office applications
Experience with Legal correspondence and filings
Excellent problem-solving skills, analytical thinking, and visionary skills necessary to grow a company are of major importance.
Excellent command of English Grammar and business writing
Experience with Legal correspondence and filings
Fluency in English, written and oral

EXPERIENCE :

5+ years’ Enterprise Application Administration and management in equivalent full-time work experience.
Experience in maintenance, support, configuration, or implementation business applications
Knowledge of the Ellucian Banner system; knowledge of research technologies is an advantage
Knowledge of any Course leaf or any course catalogue system is a plus
Knowledge of software development lifecycle (SDLC) methodology.
Knowledge of relational databases and SQL Querying.
Understanding of cloud computing and cloud-based application services.
Experience working knowledge with Open-Source software; experience with version control, and test-driven development
Excellent writing skills with the ability to draft and edit a variety of written reports and communications and to articulate ideas clearly and concisely; Arabic proficiency is an advantage
Demonstrated depth of knowledge and ability to handle a variety of situations
Works with less supervision on technical projects or assignments
Handles many technical processes without direct review.

EDUCATION:

Bachelor’s Degree in a technology-related field from an accredited 4-year college
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة وكالات التوظيف
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة

https://www.bayt.com/ar/qatar/jobs/administrator-courseleaf-functional-4449422/