Head of Digital

الوصف الوظيفي
Our digital team is constantly experimenting with smart new ways to make our products and services more intuitive, simple and successful. As a part of this team, your goal will be to offer the richest, most rewarding digital experience to our customers.

The Head of Digital within our customer operations function will provide strategic direction and leaderships to deliver an unmatched customer experience across all digital channels, grow the share of digital transactions and drive digital contact by embedding a DIGITAL FIRST service proposition approach. Provide digital innovation to automate all available transaction s and to create a culture of digital evolution to make VFQA the benchmark for Digital Service in the VF Group.

With us you will be responsible to…

Lead the development and delivery of the digital transformation strategy (App, web, chat boat channels) etc… as part of the local company and in line with the global Vodafone Group strategy and drive agile development.
Ensure digital channels and operations deliver on commercial and service priorities focusing on driving satisfaction, commercial return, and efficiency.
Develop and lead a digital innovation unit focused on driving long term strategic transformations with the intent of delivering new market innovations supporting our brand and commercial ambitions.
Lead a dynamic Digital team and help us drive digital transformation through all customer facing channels. Work in a market that has one of the highest smartphone and internet usage rates in the world and is experiencing exponential growth in digital.
Customer Experience, usability and UX of all digital channels
Develop, spearhead and grow the Digital channels (My Vodafone, web, IVR, self service machines, internal customer facing interfaces) and emerging Smartphone applications
Performance marketing, social, and digital advertising, Digital marketing and revenue uplift
Manage and drive the digital lead and sales
Penetrate the eCommerce sales segment, user experience and growth aspects
Self-Service new capability, efficiency, and continuous improvement
Social Media Media growth, customer care, engagement, channel development
Internal digital capability transformation changing how we work as a company from the frontline to HQ workflow
المهارات
Apply if you have:

Minimum 10 years’ experience across digital marketing, eCommerce, self-service transactions preferably in Telecommunications industry
Bachelor degree in Advertising/ Marketing/ Business Administration/ Telecommunication
Outstanding Digital Customer Experience (CX)
Excellent quantitative skills, including analytical abilities and math proficiency
Commercial and agile Mindset, detail-oriented with clear and proven organizational skills
Understanding of current and emerging digital technology and user behaviour
Digital campaign configuration and execution, exposure to digital ad buying
Excellent understanding of digital Channels and platforms including marketing, sales, care, social media, communication, media, audiences
Demonstrate sharp strategic thinking and effective problem solving skills and the ability to influence and lead the team
Strong customer focus
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة الاتصالات والشبكات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي --
نوع التوظيف --
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني إدارة عليا
عدد سنوات الخبرة الحد الأدنى: 10 الحد الأقصى: 15
الجنس ذكر
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/qatar/jobs/head-of-digital-4431957/