IT Service Delivery Manager

الوصف الوظيفي
We are Qatar’s leading Manpower service and HR Solution provider, Looking for IT Service Delivery Manager. for one of our Qatar clients.

I am writing to check if you would be interested to pursue this opportunity.

Company– Qatar’s 50+ years old leading holding company.

Location- Doha

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Job Description

Setup a centralised IT Operations and Service centre to optimize IT services and facilitate business needs.

This includes but not limited to:

Manage end to end IT Service delivery including IT Operations, Infrastructure, Service desk & support and Security Ops
Responsible for planning, designing & implementing of IT Service Delivery components
A key part of the role of a service delivery manager is to establish and refine delivery processes. The goal of streamlining these processes and procedures is to ensure that each customer gets the same great experience from the initial stage
Establish centralised IT service desk to manage user support, incident and service request management and change management
Manage & coach IT service delivery team providing guidance and career paths as applicable
Ability to assist with digital transformation of the group, by strong knowledge of PAAS, IAAS & SAAS models
Ensure scope of work is clearly defined and agreed with all business stakeholders
Ensure on time and on budget delivery of IT projects as defined in the scope of project

Please share CV - sandeep.dwivedi at ppldynamics.com

المهارات
Main Duties

· Manage the Service Delivery team including IT Ops, Infrastructure (Data centres, Servers & Network), Security Ops, Incident Management, IT user support and associated third party services

· Monitor, coordinate and manage the performance of services provided by external service providers as agreed in relevant SLAs & contracts and ensure that the service levels are achieved, and customer satisfaction is maintained and exceeded

· Accountable for the networks (LAN, WAN, WiFi and Mobile) ensuring a suitable level of performance, security, and contingency

· Provide architectural and design input to strategic direction for the development of the Data Communications Network and supporting Infrastructure environment

· Manage the performance and availability of the Network infrastructure including core routers & switches, data centre and WAN switches, firewalls, load balancers and other network appliances; and

· the performance and availability of the Network services including the proxy, DNS, DHCP, remote access and authentication.

· Produce and/or review high level and detailed designs pertaining to the Network

· Be responsible for the network infrastructure life cycle from planning, sourcing, supplier management, operational excellence whilst balancing cost, demand &risk;· To ensure that appropriate maintenance processes are in place to protect the performance of the service

· Manage Service Delivery risks and issues and implement action plans where appropriate to address

· Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews

· Managing allocation of resources and Prioritising work activities to ensure delivery of priority items and support tickets

· Establishing and tracking service metrics and providing regular reporting to management

· Manage Service Delivery budgets and contracts

· Writing high quality documentation including Memos, Briefing Notes, Options Papers and Procurement documentation

Required Experience

· BSc/BA in computer science, engineering, or relevant field

· 10 years of experience as a senior IT Infrastructure Manager or similar role within an IT function

· Demonstrated successful track record in building & sustaining business relationships with clients at all levels

· Strong knowledge and work experience of Microsoft technologies including Domain, SharePoint & O365

· Expert knowledge of ITIL disciplines

· Must have every quality of a leader and a strong strategic and business acumen.

· Excellent knowledge of IT cloud systems, Infrastructure, IAAS, PAAS, SAAS and consistently keep up to date with advancements of the field

· Background in designing, developing, planning and implementations of IT infrastructure systems

· Change agent in driving organisational transformation.

Solid understanding of data analysis, budgeting, and business operations

تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة خدمات تكنولوجيا المعلومات
طبيعة عمل الشركة شركة توظيف
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة

https://www.bayt.com/ar/qatar/jobs/it-service-delivery-manager-4426661/