الوصف الوظيفي
Installs and configures computer hardware, operating systems and applications
Troubleshoots system and network problems, and diagnoses/solves hardware and software faults
Follows instructions to set up systems or repair faults
Sets up user & sgqt accounts and profiles
Logs all helpdesk interactions
Records, updates and documents requests accurately using the IT service desk system
Works continuously on a task and follows-up to ensure completion
Responds to callouts within agreed time limits
Prioritizes and manages multiple requests effectively
Follows standard helpdesk procedures
Identifies and escalates issues that require urgent attention
Maintains a first-class level of customer service by ensuring effective and professional client service
Communicates effectively with technical and non-technical colleagues at all levels in the organization
Maintains and supports manufacturer, dealer, and sgqts hardware & applications
المهارات
Must be certified in
ITIL
Microsoft Certification Windows 10 , Microsoft Office.
Must have knowledge in the following:
Knowledge in Mac OS
CCTV system
Service Desk
Atleast 2-3 years experience.
Local candidates with NOC is highly advantageous.
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة وكلاء السيارات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف --
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني مبتدئ الخبرة
منطقة الإقامة قطر
https://www.bayt.com/ar/qatar/jobs/it-support-4243727/
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