Customer Service Representative

الوصف الوظيفي
Bridge the daily communication between internal and external departments in operational matters to ensure timely and accurate delivery of products
Receive the order, validate the LPO matching with the item description and agreed price based from the database.
Create order against the LPO received and ensure timely delivery
Ensure daily activities are carried out in a timely and accurate manner
Customer order management & key customer contact for issues including shortages, delivery tracking etc.
Develop knowledge and understanding of Chef Middle East’s products and operations
Liaising with external and internal customers (Sales, Logistics, Distribution Departments)
Ensuring and exhibiting a professional attitude and demeanor to all who contact the company and to receive all orders and incoming consumer complaints for all products
Forward complaints to the relevant Supervisor
Inform and update the Sales / Operations team of any new customers, issues or concerns
Perform any other tasks as requested by the Line Manager / Department Head
Comply with HACCP & ISO procedures at all times.
Attend meetings or training courses as required.

المهارات
At least 1 - 3 years’ of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
High school diploma in any field from an accredited institution.
Experience in customer service and order processing is an added advantage.
Excellent attention to detail and a high level of accuracy
Demonstrated ability to work independently and excel in a team environment
Self-starter and team player with strong interpersonal skills and flexibility
Excellent communication skills (listening, oral, and written)
Proven ability to exercise diplomacy in stressful situations.
Highly innovative and proactive.

تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة السلع الاستهلاكية سريعة التداول; المطاعم وخدمات الطعام
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 2
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 1 الحد الأقصى: 3
منطقة الإقامة قطر

https://www.bayt.com/ar/qatar/jobs/customer-service-representative-4330941/