الوصف الوظيفي
Verify incoming requests to ensure that they are valid, by thoroughly examining each claim.
Look through customer profiles to determine their purchases and warranty timelines.
Examine parts and products to determine if warranty claims are valid, ensuring that any damage or tampering is taken into account.
Analyse warranty reports on a regular basis, ensuring that complaint details are properly looked into and documented.
Responsible to check all document and prepare it for account for reconciliation for Brand in monthly bases.
Responsible to send the warranty parts to factory.
Responsible to make sure that all warranty replace parts are kept within the manufacturer guideline for storage before disposal and take approval for warranty parts proper disposal.
Provide administrative support to the department head, responsible to keep and maintain the job cards inside the filing room in a very proper way.
Raise credit notes where applicable and forward documents to concerned department for further action.
Liaises with the Service Advisor to endure job cards are raised for all warranty repairs to ensure customer and vehicle details are correctly recorded.
Report newly publish recall campaigns details and affected vehicles to the department head and verify if needed to publicly publish the campaign to our local media & actively inform CPD.
Report the new campaign to colleagues Service Advisor, Workshop Supervisor and Department head.
Maintain the campaign completion percentage report.
Make sure to use the correct flat rate unit base on the technician completed scope of work.
To reconcile warranty credit received from the manufacturer with warranty claim submitted and follow up on any rejected warranty claim.
المهارات
Excellent administrative skills. Good attention to details
Transferable RP
Experience in the same job.
Excellent Computer skills
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة وكلاء السيارات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي غيرذلك
نوع التوظيف --
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
منطقة الإقامة قطر
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