Customer Service Assistant
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الوصف الوظيفي • Interact with customers to provide and process information in response to inquiries, concerns, requests about our services and provide customer support efficiently. • Managing incoming calls and customer service inquiries. • Generating sales leads that develop into new customers. • Identifying and assessing customer’s needs to achieve satisfaction. • Deal directly with customers either by telephone, electronically or face to face. • Directs customers to online resources. • Updates customer records in the system, including notes about interactions. • Respond promptly to customer inquiries. • Handle and resolve customer complaints. • Organize workflow to meet customer timeframes. • Update and maintain customer database. • Communicate and coordinate with internal departments. • Provide feedback on the efficiency of the customer service process. • Manage large amounts of incoming calls. • Identify and assess customers’ needs to achieve satisfaction. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Provide accurate, valid and complete information by using the right methods/tools. • Meet personal/customer service team sales targets and call handling quotas. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Keep records of customer interactions, process customer accounts and file documents. • Follow communication procedures, guidelines and policies. • Take the extra mile to engage customers. • Managing digital marketing tools and social media sources (Facebook, Twitter, Instagram, etc.) to ensure Company exposure and interaction with prospective clients and existing tenants. • Managing existing Webpage and arrange events via on-line calendar postings. • Proven customer support experience or experience as a client service representative. المهارات • Proven customer support experience or experience as a client service representative. • Track record of over-achieving quota. • Strong phone contact handling skills and active listening. • Familiarity with CRM systems and practices. • Customer orientation and ability to adapt/respond to different types of characters. • Excellent communication and presentation skills. • Ability to multi-task, prioritize, and manage time effectively. تفاصيل الوظيفة https://www.bayt.com/ar/qatar/jobs/customer-service-assistant-4105671/ |
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