Application Support Specialist - Branches

الوصف الوظيفي

Role Objective

Play a key role in the IT department, responsible for Branches applications of the bank to ensure the high availability of the applications, maintain the standards adopted by the management and compliance with the regulatory authorities, co-ordinate with different business unit of the bank and different service providers to ensure the high quality services and maximize the utilization of the bank resources. Implementation of new projects & enhance the functionality of the applications to improve the overall service quality & efficiency of the bank.

Detailed Roles and Responsibilities:
FINANCIAL

Implementation of new products and enhance the application functionality to improve the bank services and to meet compliance requirement.
Proactively monitor and identify potential risks and issues, take necessary actions in advance to reduce any application downtime.
CUSTOMER

Understands users requirements and analysis in technical perspective, suggest the possible solution, workaround for the requirements, issues and queries.
Provide technical support during the project lifecycle for the new Branches related projects.
Build and maintain strong and effective relationships with all staff across all Divisions to understand and address their application issues and queries and resolve
INTERNAL

Provide technical support for internal and external users for the following systems or applications;
EBA (Equation Branch Automation)
CCIS
ECC (Electronic Cheque Clearing)
Intellimatch
eDate (Credit Bureau)
ICBS
SigCap (Signature Capture and Verification)
AML (Anti Money Laundering)
Compliance Department applications
Others
Ensure timely responses/resolution for the support issues. Timely escalation of the critical issues
Maintain a high degree of customer service. Take ownership for ensuring timely and accurate responses with appropriate resolutions
Escalate complex issues and consult as applicable
Attend all technical meetings held to discuss the applications / systems with which you work
Propose ideas for the modification of existing systems in response to new applications and changing business requirements to the Application Support Manager
Be willing to take on additional ad hoc projects over and above the day to day tasks
Share common issues with wider team to share knowledge, particularly those working on the help desk
Ensure daily back up procedures are implemented and system / application maintenance is completed in line with internal policies / procedures
Conduct a weekly healthcheck of servers
Ensure sufficient documentation of all activity is maintained
Ensure high standards of confidentiality to safeguard commercially sensitive information
Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required
Perform regular health check and maintenance of the applications environments.

LEARNING AND DEVELOPMENT

Prepare sufficient documentation for new products and issues and Share knowledge with other the team members.
Meeting with application consultants during implementation of projects and develop knowledge base in order to provide supports to the users when required.
Operate as a team player within the Applications Support team and across the wider IT division. Share knowledge with others to strengthen capability of the team
Maintain a focus on self-development by spending time reading and researching competitor activity, recent innovations and best practice

المهارات
Educational Qualifications:

Bachelor degree in Computer Science, IT or a related field
Experience:

5+ years of relevant experience in IT, ideally within a financial services environment
Strong English language skills; Strong Arabic Language Skills is a must
Technical Competencies:

Technical IT Knowledge / Competence
Applications Support
Business Analysis
Project Management
System Administration
Communication and Information Management
Advisory and Consultation
Behavioral Competencies:

Personal Excellence
Leadership and Motivation
Building Strong Relationships
Quality Decision Making
Powerful Communication
Flexibility and Adaptability
Teamwork
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة البنوك
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 5
منطقة الإقامة قطر
الجنسية الأردن; الإمارات العربية المتحدة; البحرين; الجزائر; السودان; الصومال; العراق; الكويت; المغرب; المملكة العربية السعودية; اليمن; تونس; جزر القمر; جيبوتى; سوريا; عمان; فلسطين; قطر; لبنان; ليبيا; مصر; موريتانيا
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/qatar/jobs/application-support-specialist-branches-4260267/