الوصف الوظيفي
The Service Advisor is fully responsible for any commercial transaction for each and every vehicle under him. I.e. He is responsible for the down payment on pro-forma invoice or quotation, parking charges, storage of the vehicle, and cannibalization of the vehicle. Should the customer decide to decline to sign, the Service Advisor has to return the vehicle to the customer assuming all diagnostic and evaluation are charged. Should the vehicle remain in custody of Aftersales Department for a period of more than ten (10) days after completion of repair or repair have been carried out without the down payment, the full amount incurred will be debited to the Service Advisor.
He greets and attends to the customer as they enter the service reception, he will seek then details of the vehicle concerned.
He will note down the complaints and if necessary inspect the car on the vehicle hoist
He will also perform if required a test drive to determine the nature of the problem in order to issue a clear diagnosis, having diagnosed the problem he discusses the potential cost with the customer and seeks his approval. He informs the customer to acknowledge the agreed completion time and will then pass the order on to the workshop supervisor.
He performs a final end control in relation to the work ordered and reports other defects
During delivery he discusses the invoice with the customer and at the same time agrees a new date for works not completed, if the completion date cannot be kept, he informs the customer in good time
He informs the Workshop Manager about customer attitude where extra attention is called for under special circumstances
He issue a diagnosis report to the Workshop Manager for each vehicle, he further report, after end control on the quality of work performed and additional defects founds
He promotes parts accessory sales and service campaigns
He handles customers complaints within the bounds of his authority
With continuous training and regular updates from Service Information’s he ensures his knowledge is kept up to date
He ensures that the job card closure is timely and with proper documentation
المهارات
Candidate must be fluent in English and Arabic.
Luxury brand experience is an advantage.
Transferable RP.
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة وكلاء السيارات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي غيرذلك
نوع التوظيف --
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
منطقة الإقامة قطر
الجنسية الأردن; الإمارات العربية المتحدة; البحرين; الجزائر; السودان; الصومال; العراق; الكويت; المغرب; المملكة العربية السعودية; اليمن; تونس; جزر القمر; جيبوتى; سوريا; عمان; فلسطين; قطر; لبنان; ليبيا; مصر; موريتانيا
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