الوصف الوظيفي
1. Assist customers solve parts problems, identify correct parts numbers, complete order forms and recommend and sell related items as a service and as requested by customers.
2. Work with other Department personnel in order to assist them with parts information as required.
3. Maintain a high degree of proficiency with regard to the parts business and functions performed in order to ensure customer confidence and satisfaction with parts service
4. Diplomatically handle customers’ complaints in a friendly, pleasing and personal manner.
5. Offer all required parts and any additional accessories to customers.
6. Monitor sales discounts according to department limit and company policy.
7. Research the availability of certain parts, either within the retail facility or from other sources as necessary and
8. Perform other duties as assigned by the Parts Manager.
9. Provide correct parts to the customer
10. Provide quotations and estimates within the time frame
11. Must be alert to sales opportunities by taking the time to ask customers questions and provide information about parts and services
12. Undertake additional related responsibilities as required.
المهارات
Experience and knowledge in Parts Catalog is a must and parts product handling, preferably heavy equipment a plus.
• General understanding of automotive systems
• Awareness of safety policies and procedures
• Ability to use inventory information on a computer screen and can locate parts by checking parts numbers and locating them in the bins.
• Good communications skills – in person and on telephone
• Willingness to initiate calls to customers to give and receive information.
• Ability to effectively communicate with all other departments in the retail facility.
• Is able to work independently, managing his or her time and work flow.
• Detail oriented
• Computer skills – Microsoft Office / Inventory systems
• Manage Relationships & Diversity
• Customer Orientation
• Analysis & Problem Solving
• Learning and Self-Development
• Communicate with Others
• Time Management
• Planning & Organizing
• Manage & Develop People (if applicable)
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة وكلاء السيارات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي المبيعات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 2
منطقة الإقامة قطر
الجنس ذكر
https://www.bayt.com/ar/qatar/jobs/auto-parts-consultant-3879322/
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