الوصف الوظيفي
Digitally focussed and providing a truly world class customer experience is a critical part of what our company stands for. From researching a product or service on our website to buying in a way that fits your daily life, to receiving instant help and solutions with customer queries, we want customers to have the most engaging and inspiring experience possible so that they want to join our company and then stay with us because of the standard of service we provide.
We are looking for an experienced Collections Specialist who will be responsible for …
Collection calls/ emails or customer visits for assigned accounts and meeting the set targets
Proactively guiding customers to pay within due date
Sending collection notification in the form of SMS/Emails etc.
Storing collection feedback for each account assigned as directed by collection lead
Support credit and collections lead in ad-hoc tasks for the function
Adhering to the company & function policies as directed by collection lead Initiatives
Assign Credit limit to new customer based on credit portfolio Segments.
Reporting on BDs performance of owned segment
Align with internal stakeholders to achieve collection’s targets.
Attend collections meetings with customers.
Prepare monthly/quarterly required reports.
المهارات
Arabic Speaker
Minimum 5 years of experience working in any post-paid inbound/outbound call centre, 2 years out of that in dealing with Enterprise customers.
2 years of Knowledge and experience of working in credit & collections. (Preferred)
Target driven
Stake Holder Management skills
Determined to continuously deliver and succeed
Creative and willing to challenge the status Quo
Great Team Player
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة الاتصالات والشبكات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي --
نوع التوظيف --
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 2
الشهادة الثانوية العامة أو ما يعادلها
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