الوصف الوظيفي
As a bold global technology leader, our products and services touch the lives of millions, as well as lending a huge helping hand to some of the country’s most crucial organizations. From contactless payments to connecting emergency services, our technology delivers some truly exciting initiatives, not to mention the incredible connections we make on a global level every single day. We rely on the brightest sparks to help us deliver new innovations. So if you believe, like we do, that technology can help us imagine, create and realize a more connected future – then we need you to help us achieve that goal! We’re focused on building the best network, providing a knockout digital experience and giving back the very best to our customers. Not bad for a company you thought was just a mobile network provider, right? We’re here to prove we’re no one trick pony and our technology reach goes way further than you imagined. Read on to find out just how far....
With us you will:
Manage the day to day Operations objectives for all Fixed products ,Enterprise and Broadband configuration, (CI, SIPT, IPVPN, EVPN, WDM,SD-WAN…Etc.), which includes configuration & provisioning and troubleshooting End to End responsibility, Order desk function and ensure all the services are handed over within the agreed SLA with the business and customers
Order desk to log the new requests and customer orders in the system
Apply service configuration for enterprise solutions (CI, IPVPN, EVPN, SIP-T, PRI, WDM…etc.)
Apply service request for configuration changes
Engagement with Sales, Presale and Technology solution and delivery teams
Configuration management.
Update and maintain configuration database/inventory
Handover tested services to service operation team on a technical level.
Coordinate the troubleshooting of new product deliveries in case of failures with other stakeholders.
Handling the incidents/follow up with various teams until problem resolution within agreed SLA for all enterprise services (CI, IPVPN, EVPN, DDOS, DWDM, IOT…etc.)
Proactive Monitoring and ensure Associated actions are proposed to resolve the alarms. Regular health checks performed to avoid uncontrolled outages.
Contribute to the identification of opportunities for continuous improvement of processes and practices.
Develop Complete preventive maintenance schedule, and validate reports sent by Vendor to reflect the actual performance in the monthly invoicing
Respond quickly and effectively to resolve various trouble tickets, monitoring system and network performance issues in accordance with applicable policies, standards and procedures. And Comply with and perform quality assurance programs.
Keep manager well informed about operational and maintenance issues associated with fixed customers.
Serve on a rotational on-call schedule for emergency repairs and maintenance and Insure satisfactory completion of work by
المهارات
Apply if you have:
BSc in Electronics/Communications /Telecom Engineering.
Minimum 5 Years of experience in Fixed Operations with telecom Vendors (Alcatel-Nokia) /Cisco/Juniper/Huawei /Operator on configuration, corrective and preventive maintenance
Must have knowledge in (Alcatel-Huawei-Cisco, Juniper) IP, Routing, Switching, Natting, Subnetting, GPON, OLT, ONT, Fixed Access (SARs7705-7750-BNG-SAR-F-SDWAN)
Good Knowledge in (Alcatel-Nokia)NMS Tx, Microwave, SDH ,DWDM, AMS, OMS and U2000
Customer Communications Management
Vendor management.
Alcatel NRS1 or NRS2 certifications , Cisco Equivalent certifications CCNP, Meraki or higher certification ,Juniper SDWAN Certification,
Strong follow-up skills; ability to organize applicable department timelines and follow up with internal and external customer needs
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة الاتصالات والشبكات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي --
نوع التوظيف --
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 5
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/qatar/jobs/enterprise-services-operations-engineer-4170427/
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