#P039/19/Operations & Controls Engineer

الوصف الوظيفي
Jobs in Brief:

 Ensure all work under your responsibility is completed within the agreed KPI/SLA

 Proactively progress updates for customers from Ashghal squads, teams and contractors

 Understand customer issues and requirements and process all Service Requests in a timely manner, ensuring KPI/SLA are met

 Escalate any potential workflow issues to the Customer Service Supervisor and/or Engineer timeously

 Capture necessary information from Ashghal teams ensuring relevant Ashghal systems are updated in a timely manner

 Maintain awareness of recurring problems on the network and geographical boundaries to pick appropriate field resource to allocate work too

 Escalate customer issues where appropriate to ensure the best solutions for both the customer and Ashghal

 Identify repeat contacts and en