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الوصف الوظيفي Responsible for all compound/towers administrative activities related to apartments/villas including making appointments and preparing lease documentation in accordance with the SOP. Conduct Pre- Check-In/Pre Departure of the tenant. Conduct regular inspection of the apartments/villas and ensure organize workflow to meet customer time frames. Update and maintain customer database. Strongly enforce policies and maintain lease records. Responded to customer inquiry call, quickly assessing the customer’s needs and problems in order to deliver an ideal solution. Coordinate with concern department on any issues raise by tenants. Provide support to on-site staff by tracking and ensuring all aspects of the leasing process is completed properly. Communicate with tenants regarding issues that may arise to insure deals are executed efficiently. Raise Purchase request where relevant to apartment preparation or during lease execution. Perform clerical tasks including answering phones, filing, data entry using property management database and ordering supplies required. Responsible for overseeing the SOP leasing process followed effectively. Accurately and efficiently prepare and assists with all leasing related paperwork. Responsible for coordinating all aspects of lease administration. Ensure leases are properly executed by all parties. Monitor and prepare lease renewal schedules. Prepare and issue lease renewal invitations and all sorts of letters sent to tenants. Assist in handover particulars including move in inspections to ensure that properties are ready for occupancy. Assist in the lease termination and vacating process including move out inspections. Work in collaboration with Management team to ensure service excellence. Submit weekly reports and updates on time. Coordinate with Soft Services Supervisor for additional services related to leasing. |
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