Head of Installation & Support
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الوصف الوظيفي To Manage/Lead a Team of 20 Executives To attend necessary Meetings for Projects , Site visit,Demo/Presentations , MOI InspectionsوClient/Contractor/Consultant Inspection and Testing commissioning · To evaluate the team and do necessary Gap filling,Training and update the Team as per the company requirements To perform regular workshop to do complete knowledge transfer within the team To Coordinate with the Various Departments for execution of tasks,project Installation, Support and Maintenance Activities To Prepare necessary updates,and respond to client mails on daily basis To check and prepare the Team Schedule on daily basis and follow up with the team for execution of work on timely manner Installation of Application, Solutions, Hardware devices and configuration of the solution as per the requirement and company instructions. Analyze user needs and software requirements to determine the feasibility of design within time and cost constraints Troubleshoot and resolve issues in existing software, Application,Hardware Devices Analyze and study complex systems requirementsز Prepare,Project Documents, design documentation , Technical document, To be Part of Inspection,QA /AC Team for all projects and Support tasks and activities To be actively involved in MOI ,Client , Consultant , Contractor, Sub Contractor Pre Inspection and Inspection,Testing and Commissioning of Complete solutions Write and maintain technical documentation to describe testing,changes, and corrections Collaborate and communicate effectively with stakeholders throughout the organization Support customer-witnessed testing, Training and Project Handover Presentation of Applications , Attend Meeting and do requirement Gathering. To be able to understand 3 Party Application and do necessary Integration/Customization as per the requirement of Company/Client. Attend Customer,Management and Sales Team Issue escalation,Respond with resolution plan,Action Plan and Corrective Measures. To be involved in Installation of Existing applications and Solutions (End to End) To prepare , Daily reports , Weekly reports and Monthly reports To communicate with client and provide updates on Daily activity Will be required to be on Field for Inspection and Go live. Liaise with Vendor support team , Technical Team and Sales team to get necessary support,Training and knowledge transfer Monitor Employee Performance and issues and address to Management on daily المهارات BACHELOR OF COMPUTER SCIENCE / IT / ELECTRONICS ENGINEERING. HTML, CSS , JAVASCRIPT , .ASP.NET, ADO.NET and C#. SQL DATABASE , MY SQL , Postgre SQL AND OR SERVER , STORAGE , NETWORK ADMINISTRATION. KNOWLEDGE AND EXP OF CCTV , ACCESS CONTROL & OTHER ELV SYSTEMS.
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