For an immediate hiring in one of the biggest governmental hospitals in Qatar – Doha:
Complaints Resolution Officer – Hospitality
Principal Accountabilities:
1. Lead and manage complaints procedures and process on a daily basis for the area assigned.
2. Provide specialist advice to ED’s, Chiefs of Staff, and other leaders and staff about complaints resolution process and procedure as well as resolution strategies.
3. Ensure a full understanding of the clinical and operational issues within each case in order to provide an overall trend analysis of all received complaints.
4. Provide support and recommendations for the appropriate course of action with the relevant stakeholders, ensuring action plans for service improvements are developed.
5. Ensure clear communication with all members of staff involved in complaints
6. Monitor responses ensuring all issues have been addressed.
7. Report complaint statistics, outcomes, and operations impact analysis to the appropriate Corporate and/or Executive Director of the assigned facility.
General Requirements:
*Relative Bachelor’s degree in Hospitality /business management/Customer Service /Healthcare or related discipline.
*3+ years of experience in healthcare customer service is a MUST.
*Very Good in English Language.
*Gulf Experience will be a plus.
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